A-Z Guide

The following areas of the Tampa Bay Times Forum present access accordingly:

• Chairman’s Club: Invite Only
• XO Communications VIP Club: XO Communications VIP Club
  Members Only
• PNC Bank Club: XO Communications VIP Club and PNC Bank Club
  Members Only
• Bud Light Party Deck: All Ticket Members (space and event permitting)
• Executive Suite Level: Executive Suite Members Only 
• Club Level: Club Level Ticket Members; PNC Bank Club Members;
  XO Communications VIP Club Members; Executive Suite Level
  Ticket Members
• Club Level Restaurant: All Ticket Members 

Although the Tampa Bay Times Forum does not control any parking in the downtown area, there are several convenient parking locations nearby. While all surrounding lots have disabled parking, the most convenient location is the South Regional Parking Garage. This garage is operated by the city of Tampa and is located at the corner of Channelside Drive and Florida Avenue. 

Patrons requiring assistance should contact the Tampa Bay Times Forum in advance of their visit.  

For accessible seating please call:

• Tampa Bay Lightning:  813.301.6600
• Tampa Bay Storm:        813.301.6600
• All other events:            813.301.6700 

If you have arrived at the Tampa Bay Times Forum and do not have accessible seating, and have the need for it, please see a representative at the Accessible entrance outside the McDonald’s Ticket Office or at Guest Services located behind Section 101 on the Promenade Level for any accessible seating needs. Please keep in mind, there may not be accessible seating available on the day of an event.

Seating locations and facilities are provided. The Tampa Bay Times Forum offers a barrier free entrance with an elevator dedicated for our disabled guests. For more information on accessible seating and our ADA Policies, visit the “ADA Information” on the main ticketing page.

Tampa Bay Times Forum accessible seating locations:

• Promenade Level: 104, 106, 109, 110, 112, 120, 122, 123, 124, 126, 128
• Club Level: 207, 210, 218, 228
• PNC Bank Club: Section 3 and 6
• Terrace Level: 303, 304, 306, 308, 310, 311, 313, 314, 319, 321, 325, 326, 328, 329

If you need to update your phone number, email address, or mailing address make sure to let us know.

Call Client Services at 813.301.6800 or visit TampaBayLightning.com and click on “My Lightning Account Manager.”

To order additional tickets for Lightning games you can purchase online at TampaBayLightning.com via “My Lightning Account Manager,” or visit the McDonald’s Ticket Office to take care of your ticket needs. (Tickets are not available over the phone for purchase through the McDonald’s Ticket Office.) Please call your Client Sales Manager or Client Services at 813.301.6800 with any questions.

Tampa Bay Times Forum/Tampa Bay Lightning
401 Channelside Drive
Tampa, Florida 33602
www.tampabaytimesforum.com
www.TampaBayLightning.com

As a Season Ticket Member, you will receive an advanced order form allowing you to reserve seats to concerts, family shows and all other non-hockey events. An order form will be sent to the primary email address listed on your account and also posted in our weekly updated newsletter. Seat locations for the concert or event will not be identical to your 2011-12 Tampa Bay Lightning season ticket as each concert and event arena set up is different and some areas are obstructed. Your seats, in most cases, will be reserved in the best available Promenade Level and Club Level locations. If your information has changed, or you would like to start receiving event announcements, please visit “My Lightning Account Manager” to update your information. All advanced concert and event priority is based on availability and some restrictions apply.

Advanced Ticket Ordering Priority Levels:

• Executive Suites: Guaranteed advanced Tampa Bay Times Forum concert & event ordering priority
• Premium Seating: (XO Communications VIP Club row A & B and PNC Bank Club Seat Members) - Guaranteed advanced Tampa Bay Times Forum concert & event ordering priority
• Full Season: Advanced Tampa Bay Times Forum concert & event ordering priority 21-Game Plan - Advanced Tampa Bay Times Forum ordering priority for select concerts and events
• 10-Game Plan: Based on availability

See “Corporate Partnerships.”

The Tampa International Airport is 8 miles from the Tampa Bay Times Forum.

Tampa International Airport
4424 N West Shore Blvd.
Tampa, FL 33614-7633
813.870.8700
Airport Code: TIA
Airport Use: Commercial
Website: www.tampaairport.com 

For the safety of all our fans, sitting or standing in the aisles is not allowed. So all fans can enjoy every second of the action, please wait until play has stopped on the ice to leave or return to your seats. We enforce the “Puck in Play” rule and will not allow fans into the seating area until there is a break in the play on the ice. For other events, please be aware of your surroundings and be courteous to those around you.

Tampa Bay Times Forum staff is trained in responsible alcohol service management by certified TEAM Coalition trainers. All alcohol purchases must be accompanied by a valid state issued driver’s license or ID, Passport, or Military ID. You must be 21 years of age to purchase any alcohol. You will be asked to present valid ID if you appear to be 40 years of age or younger. Service of alcoholic beverages is limited to two (2) drinks per person, per purchase. Alcohol service cut-off time for a Lightning game is ten minutes into the third period. Cut-off time for a Storm game is the beginning of the fourth quarter. Guests are not permitted to bring in any outside alcoholic beverages, nor are they permitted to leave the building with alcohol purchased inside the Tampa Bay Times Forum.

For other events, the drink limit and cut-off time will vary depending on the event.

The Tampa Bay Times Forum has teamed up with United Cab and will offer FREE rides for our guests who feel as though they should not be driving. All you need to do is visit the Guest Services desk across from Section 101 and we will set it up for you. Once the taxi driver arrives, hand him or her your keys and drivers license and you are safely on your way home. It’s that easy.

In addition to our Alert Cab program, United Cab stages several taxicabs at our Paradise Limousine 15-Minute Circle at the conclusion of each Tampa Bay Times Forum event. The circle is located near the North end of the arena, just off Channelside Dr.

Music Showcase presents “Fan Shouts” – Personalized, special messages such as birthdays, welcomes, anniversaries and even proposals that appear on Lightning Vision at our home games. To process a request, please log on to TampaBayLightning.com, find the scoreboard message application under “Fan Zone” and submit the request at least a week prior to the game your message is to appear. Each “Fan Shout” costs $50 and will be displayed during the 2nd intermission. “Fan Shouts” are limited to a total of 10 per game, are treated first-come, first-served, and content must be approved by the Lightning.

See “National Anthem.”

All player, coach, alumni, community ambassador, ThunderBug, Lightning Girl and Rolling Thunder requests from community based organizations must be submitted via email to Erik Lye (elye@tampabaytimesforum.com) six (6) weeks prior to scheduled event. The request should include the date, time, specific event details and expectations of our talent.

For individual appearance information, see also the “Lightning Girls” and “ThunderBug” sections under “Lightning Vision Cast.”

For our guests that need audio assistance, simply stop by the Guest Services Desk across from Section 101 and we will distribute an assisted listening device in exchange for a form of picture I.D.

Inside the Tampa Bay Times Forum, PNC Bank ATMs can be found on all Levels (with the exception of the Executive Suite Level).

There are baby-changing stations in all of our restrooms at the Tampa Bay Times Forum. There are family restrooms located by Sections 208 and 325.

“Be the Party” at the Bad Juan Margarita Bar located on the Promenade Level at Section 116. The Bad Juan Margarita Bar serves a variety of cocktails and spirits including Bad Juan Margaritas.

All bags that are permitted inside the venue will be subject to a search by our staff. Guests with prohibited items will be asked to return them to your vehicle prior to entering the venue. Small personal bags (purses, baby bags, etc) will be permitted inside the Tampa Bay Times Forum, while large bags, backpacks, wrapped packages, etc. will not be permitted inside the venue and should be taken back to your vehicle.

Also see “Prohibited Items.”

The Lightning are proud to showcase many local bands and performers prior to our home games. Entertainers and groups interested in performing are asked to please submit a written request, bio credentials, contact information and a video link of a prior performance to: gameentertainment@tampabaytimesforum.com.

Regular poster size signs or smaller are permitted in the Tampa Bay Times Forum. Large banners, signs on poles or sticks of any kind or signs with inappropriate language will not be permitted. Signs may not be hung or posted anywhere inside the venue. Please be aware of your surroundings and do not block the view of any guests. This policy may vary for non-hockey events.

Get your picture taken after a Lightning game while sitting on the same bench as the pros. To purchase, or for more information, please call 813.301.6900.
*Subject to availability; minimum ticket requirement

Four members of your group will sit on the Lightning bench or in the penalty box as the team warms up prior to a game. To purchase, or for more information, please call 813-301-6900.
*Subject to availability; minimum ticket requirement

There is bicycle parking available adjacent to the South Regional Parking Garage between the garage and our VIP West Parking Lot.

Binoculars are permitted. Binocular bags are not permitted.

See “ThunderBug’s Birthday Bash.”

Patrons are not permitted to bring bottles or containers into the Tampa Bay Times Forum, at any time.

Also see "Prohibited Items."

See “Ticket Office.”

If your seat is broken please contact your nearest usher or report to the Guest Services desk located across from Section 101.

The Bud Light Party Deck is located on the Terrace Level at Sections 304 and 328. The 11,000 square foot outdoor deck offers a variety of food and beverage options, including plenty of cold Bud Light. Enjoy the spectacular views of downtown Tampa while enjoying the great weather after a big Lightning win.

Enhance your group outing by renting Buddy’s Thunder Zone for games, concerts and family shows held at the Tampa Bay Times Forum. Located on the Terrace Level at Section 313, Buddy’s Thunder Zone is ideal for birthday parties and other special occasions. The Thunder Zone includes a private area for food and beverages along with furniture and games from Buddy’s Home Furnishings. For more information on reserving the Buddy’s Thunder Zone, please call 813-301-6683 or visit our Ticketing Information Booth on the Promenade Level at Section 101.

For hockey and arena football games, still cameras with a lens smaller than 6 inches will be permitted. For concerts and other events, the camera policy will vary depending on the event promoter. Cameras with a detachable lens are prohibited at all concerts. Video and audio recording devices and camera bags are also prohibited.

If an event is cancelled or postponed a press release will be made by the Tampa Bay Times Forum where the course of action will be announced for those who have purchased tickets.

If you are interested in job opportunities within the Lightning organization, or with the Tampa Bay Times Forum, visit TeamWorkOnline.com through the link on the bottom of the Lightning website. There are many opportunities for part-time employment as well as full-time employment.

The Tampa Bay Times Forum offers catering services through Delaware North Companies, Sportservice for all corporate events, fundraising, holiday parties and other special occasions. Go to the "Contact Us" page to make further inquiries.

Located on the Club Level at Section 213, the CCM Loft accommodates 30-40 people and features an all-inclusive buffet, beer, wine, and soda. Enjoy all of the amenities of an executive suite with more space and a great view of the game! Also included is a meet and greet with a Lightning Alumni member. For more information or to book your group, call your client sales representative or 813.301.6900.

See “Community Relations.”

See “Lightning Foundation.”

It is a Tampa Bay Times Forum policy that children UNDER two (2) years old are admitted free of charge for all events as long as they sit on a lap. (Age limit subject to change based on show promoter request; please call Client Services or the McDonald’s Ticket Office at the Tampa Bay Times Forum for more information.)

The Client Services Department is solely dedicated to servicing the needs of Season Ticket Members. We are excited to help make the 2011-2012 Lightning Season a memorable one, making it as welcoming and convenient for you as possible. Client Services can help out in a variety of ways; don’t hesitate to contact your Client Sales Manager or Client Services at 813.301.6800.

• Ticket requests for Tampa Bay Times Forum concerts, games and events
• Fax and email notifications
• Updating your account information
• Questions regarding your account and ticket package
• Exchange games
• Lost tickets
• Season Ticket Member benefits and incentives
• General building information and questions
• Ticket relocation and upgrades
• Purchasing additional Lightning and Storm tickets
• Renewing your season ticket package
• Last minute day-of-game questions

You can also call us if...

• you need your account number
• you need to change the will call name for your tickets
• you need to relocate to a disabled seating section for the evening
• you have questions about my Lightning account
• you have an urgent matter and can’t get a hold of your Client Sales Manager
• you want to make a payment on your account

Located on the fourth (4th) floor of the Tampa Bay Times Forum, the Club Level is home to the Club Restaurant, PNC Bank Club, FrankCrum Loft, CCM Loft, East Club Deck and all Club Level seating.

Our Club Level Restaurant hosts reservations (suggested) and open seating (based on availability) for all Lightning games, and most other events. Priority seating will be given to premium guests and Lightning season ticket holders. To make your reservation, please visit TampaBayLightning.com/ STM and click on “Restaurant Reservations.” Opening December 2011.

There is no coat check at the Tampa Bay Times Forum.

See “NHL Code of Conduct.”

Your group may have the opportunity to present colors before the National Anthem at a Lightning home game. Please submit a request along with a photo or video link of your Color Guard to: gameentertainment@tampabaytimesforum.com.

In a continuing effort to reach out to the community and grow the game of hockey in the Tampa Bay area, the Lightning have created several programs under the Community Hockey Initiatives umbrella. These programs include Street Lightning and Rink of Dreams, the Outback Intermission Challenge, the Tampa Bay Lightning Clinic Program, Hockey and Heels/Hockey 101 and the Subway Kid’s Ice Crew.

Most of these programs are free of charge or may be used as fund-raising opportunities for local non-profit organizations, youth groups and educational programs. These programs reach thousands of children of all ages through hundreds of events each year.

The Lightning continue to support several Florida youth hockey events. They include the Statewide Amateur Hockey Of Florida (SAHOF) High School Championships, the SAHOF High School All-Star game and the Team Florida Chicago Showcase team.

If you are interested in learning more about these programs, please contact the Lightning Community Hockey Initiatives Department at 813.301.6769.

The Tampa Bay Lightning Community Relations Department aims to lead by example, inspire others, and offer hope to those less fortunate in order to create a lasting impact in the Tampa Bay community. This will be accomplished through the donations of in-kind merchandise, lending time and resources to local non-profit organizations, and through programming in Bay Area schools, hospitals and the military.

C.H.A.R.G.E. Program

C.H.A.R.G.E., Contributing Hours Across our Region through our Generous Employees, is Tampa Bay Sports & Entertainment’s employee volunteer program. Its objective is to have the Lightning/Storm family C.H.A.R.G.E. throughout the Tampa Bay community, volunteering a minimum of 4,000 hours at various non-profits each year. Each month, without fail, the C.H.A.R.G.E. Committee will sponsor a volunteer event in the community to demonstrate the importance of giving back.

In-Kind/Charitable Merchandise Donations

The Tampa Bay Lightning is delighted to support a wide range of charities and community organizations each year through the donation of in-kind merchandise. The team takes pride in being able to provide fundraising support to non-profit groups while strengthening relationships across the community. Each year, the Bolts are asked to support thousands of worthwhile charitable events via the donation of in-kind merchandise. Donation requests can be made through an online request form at TampaBayLightning.com, by clicking on the “In-Kind Merchandise Donations” link under the “Community” tab.

On every level of the Tampa Bay Times Forum, there are a wide array of concession stands offering appetizing food and beverage options.

If you have questions or concerns, call 813.301.6904.

Our all new Concierge Services will assist our guests with an array of requests. Concierge desks are located at the Executive Suite entrance, on both the East and West side of the Executive Suite Level (level 5), the XO Communications VIP Club, and at Section 204 of the Club Level (level 4).

The Lightning’s new, grand digital pipe organ is the signature centerpiece to a new Terrace Level bar and fan destination. The litany of sounds this instrument can conjure will shake the Tampa Bay Times Forum’s very foundation, recall a traditional age in the NHL and establish new fan traditions, too. Perched atop a performance stage unlike anything in the league, the instrument is a 5-manual, 105-rank masterpiece designed and manufactured by Walker Custom Theater Organs of Zionsville, PA.

The Tampa Bay Lightning, Tampa Bay Storm and Tampa Bay Times Forum provide an impactful platform to engage your brand with a diverse and passionate consumer audience with a variety of promotional opportunities and customized marketing solutions. By understanding your goals and objectives, we’ll tailor a sponsorship program that delivers ROI and increases your business.

• State-of-the-Art Arena Branding
• Unique Experiential Promotions
• In-Arena and Market Activation Platforms
• Electronic and Print Media
• Television and Radio
• Digital and Social media
• Community Programs
• Loyalty and Hospitality
• Measurement and ROO Analysis

For more information on Corporate Partnerships and Advertising Opportunities with the Lightning, Storm and Tampa Bay Times Forum, please call 813.301.6967 or visit TampaBayLightning.com.

The Tampa Bay Times Forum honors Visa, MasterCard and American Express.

Any damaged or defective merchandise purchased can be returned or exchanged at the Lightning Locker within 30 days of purchase with receipt. Any non-Lightning event purchases are final and non-refundable.

See “Good Sport Designated Driver Program presented by Bud Light and the Florida Department of Transportation.”

From Bradenton, Sarasota, Venice, Ft Myers, Ft Lauderdale, Miami, Naples, Port Charlotte

Take I-75 North to SR-60, Exit 257 toward Brandon. Merge onto SR-60 on the left towards Tampa. SR-60 turns into Channelside Drive. Follow Channelside Drive to Old Water Drive. Left on Old Water Drive.

From Brandon, Vero Beach, Palm Beach, Gibsonton

Take SR-60 (Adamo Drive) West to Channelside Drive, South on Channelside Drive to Old Water Drive, left on Old Water Drive.

From Citrus Park, Town & Country, Pasco County, Spring Hill

Take Veterans Expressway (SR 589) South to I-275. North on I-275 to Exit 45A (Downtown East/Jefferson), South on Jefferson to Whiting Street. Right on Whiting Street to Morgan. Left on Morgan to Channelside Drive.

From Clearwater, Largo, Palm Harbor, Tarpon Springs, Oldsmar

Take SR-60 (Gulf to Bay/Courtney Campbell) to I-275, North on I-275 to Downtown East/West Exit 44, Ashley Street to Jackson. Left on Jackson to Morgan. Right on Morgan to Channelside Drive.

From the LeeRoy Selmon (Crosstown) Expressway, Eastbound

I-75 North to Exit 256 (LeeRoy Selmon Expressway). Use Exit 6-B (Channelside area). At end of ramp, head East on Channelside Drive.

From the LeeRoy Selmon (Crosstown) Expressway, Westbound

Use Exit 9, (22nd Street). At bottom of ramp, turn right onto 22nd Street. Go a short distance to Adamo Dr. (Route 60). Turn left (West) onto Adamo Drive. At the traffic light under the overpass, follow left curve (Adamo Dr. becomes Channelside Dr.).

From North Tampa, Ocala, Gainesville, Land O Lakes, Zephyrhills

Take I-275 South to Exit 45A (Downtown East/Jefferson), South on Jefferson to Whiting Street. Right on Whiting Street to Morgan. Left on Morgan to Channelside Drive.

From Orlando, Lakeland, Plant City, Daytona, Jacksonville, Polk County

Take I-4 West to I-275 South to Exit 45A (Downtown East/Jefferson), South on Jefferson to Whiting Street. Right on Whiting Street to Morgan. Left on Morgan to Channelside Drive.

From St. Petersburg

Take I-275 North to Exit 44 (Ashley Drive), to Jackson, left on Jackson to Morgan. Right on Morgan to Channelside Drive. 

For your convenience, we have a disabled drop-off and pick-up area. Guests can be dropped-off or picked-up in the Paradise Limousine 15-Minute Circle located on the North side of the building along Channelside Drive. For those who have trouble getting around, the Paradise Limousine 15-Minute Circle is located just yards from the ADA entrance and elevator.

The Tampa Bay Times Forum does not allow unauthorized distribution of materials on Tampa Bay Times Forum property. If you have an interest in marketing and advertising opportunities, contact the Corporate Partnerships Department. See “Corporate Partnerships.”

See “Community Relations.”

Door opening times may vary depending on the type of event. Normally doors will open for a Tampa Bay Lightning game 90 minutes prior to the start of the game. Doors for PNC Bank Club, XO Communications VIP Club and Executive Suite guests will open 2 hours prior to the start of the game. Tampa Bay Storm games will normally open doors 90 minutes prior to the game. Please check our website or call for door times for all other events.

The Tampa Bay Times Forum asks all guests to be appropriately dressed for all events. In our premium seating areas guests are encouraged to dress in business casual attire, not excluding Tampa Bay Lightning and Tampa Bay Storm merchandise.

Guests can be dropped-off or picked-up in the Paradise Limousine 15- Minute Parking Circle located on the North side of the building along Channelside Drive.

Located on the 4th floor of the Tampa Bay Times Forum, behind Section 213, the East Club Deck is an outdoor area where smoking is allowed on game nights.

The Tampa Bay Times Forum has six (6) guest elevators for use during an event.

• There is an ADA elevator on the NW corner of the building which has access to all public areas.
• There are two (2) VIP West Elevators on the West side of the building that access the Promenade Level (Level 3), Club Level (Level 4) and Executive Suite Level (Level 5).
• There is a Small Freight Elevator on the SW corner of the building that has access to all public areas.
• There are two (2) Executive Suite Holder Elevators on the NE side of the building that access the Promenade Level (Level 3), Club Level (Level 4) and Executive Suite Level (Level 5). These elevators are exclusive to Executive Suite Holders.

The online ticket forwarding feature found in “My Lightning Account” allows you to email tickets to friends, family or clients when you can’t attend a game. Simply log into “My Lightning Account” and select the ticket or group of tickets you wish to send. Enter the recipient’s information and select, “forward.”

In the event of an emergency, the Tampa Bay Times Forum staff will provide instructions and direct guests to the closest emergency exit.

Please follow the instructions of the staff and proceed in a calm and safe manner. Guests should use the stairwells as a means of evacuation. Elevators and escalators may not be working at the time of an evacuation.

The best way to be contacted during an event at the Tampa Bay Times Forum is to set your cell phone to vibrate. We do not page guests during an event. Our Security Office can be contacted at 813.301.6770. Your section, row and seat number will be needed to contact you in the case of an emergency. 

See “Game Length.”

The Tampa Bay Times Forum has three (3) escalators for use during an event.

• There is an escalator just inside the Club entrance that will take you to the Club Level (Level 4).
• There is the North escalator across from Section 108 that will take you to the Terrace Level and the South escalator across from Section 124 that will also take you to the Terrace Level.

• End Stage: 13,000 to 15,000 seating capacity
• Half House: 10,000 seating capacity
• Blue Line Theatre: 3,000 to 6,000 seating capacity
• Center Stage: 19,000 seating capacity
• Ice Hockey: 19,500 seating capacity
• Basketball: 17,000 seating capacity
• Arena Football: 15,000 seating capacity

Enjoy world-class, sold out concerts, family shows, Tampa Bay Lightning hockey games and Tampa Bay Storm football games in the style and comfort of your own luxury suite at the Tampa Bay Times Forum. There is no better way to spend quality face-to-face time with your top clients, employees or relax with family and friends than in an executive suite. Our newly renovated suites are available on an individual night-rental basis or through our cost- effective suite share program.

• Eighteen (18) tickets to all events (option to purchase additional tickets)
• Three (3) VIP parking passes
• Personal Concierge Service to cater to your event night needs
• Option to pre-order food and beverages at a discounted price
• 5-star menu items
• Expanded wine list
• Point system for suite catering
• Wet bar
• Refrigerator
• Two large flat screen televisions with cable
• Wireless internet connection
• Access to exclusive lounges and bars

For more information, call the Tampa Bay Lightning Executive Suite Department at 813.301.2582.

For your convenience, the Tampa Bay Times Forum has two family restroom facilities located behind Sections 208 & 326. The family restrooms are equipped with all your standard toiletries and include a baby-changing table.

We want to hear from YOU! Visit the Lightning website and send us an email by clicking on the “Contact Us” link at the bottom of the page. You may also contact the Lightning by calling the Client Services Department at 813.301.6800.

The “Fan Fest” at the Tampa Bay Times Forum’s newly renovated main entrance plaza gives fans a place to meet, gather and relax before the game. There, fans can enjoy live music and interactive games, go inside Rolling Thunder (the Bolts’ mobile trailer), enter to win prizes in a variety of contests, meet Thunderbug and the Lightning Girls, and enjoy food and drink specials. You might also see and take part in Sun Sports Lightning Live pre-game television show. It’s a free show before the game as we count down to face off.

Your interest in the Tampa Bay Lightning and its players is important to us and these guidelines will better help your chances for a response and allow more requests to be fulfilled.

The autograph request guidelines are as follows:

• Players will only sign one item per request.
• A self-addressed stamped envelope (SASE) must be provided to help ensure a response. Items without proper return postage will not be returned.
• Forms of return postage, such as postage coupons or money (cash or check), will not be accepted. If cash or check is sent, it will be donated to the Lightning Foundation. Return postage should consist of stamps from your native country.
• Do not send items for multiple players in the same envelope.
• Players will not be able to personalize any autographs.
• Please do not send letters to players during the months of April, May, June, July or August, as they are on vacation for the off-season.
• It is highly recommended that you refrain from sending any items of importance or value.

Tampa Bay Lightning fan mail can be addressed to the individual players and should be mailed to:

Player Name
Tampa Bay Lightning
401 Channelside Drive
Tampa, FL 33602

In the case of an emergency, we have two (2) First Aid rooms located at the Tampa Bay Times Forum; one across from Section 112 and one across from Section 312. Medical services are provided by the Tampa Fire Department. If you are unable to reach one of these areas please notify the nearest Tampa Bay Times Forum employee for assistance.

Guests may not bring food and/or beverages into the Tampa Bay Times Forum at any time, except for medical purposes. Guests must dispose of the unauthorized items prior to entrance into the Tampa Bay Times Forum.

Guests with specific/special dietary needs due to medical conditions or religious requirements should contact the Tampa Bay Times Forum at 813.301.6545.

Located on the Club Level at Section 230, FrankCrum Loft accommodates 30-65 people and features an all-inclusive buffet, beer, wine, and soda. Enjoy all of the amenities of an executive suite with more space and a great view of the game! Also includes a meet and greet with a Lightning Alumni member. For more information, or to book your group, call your Group Sales Representative or 813.301.6900.

Full season ticket members will receive replica home game jerseys equipped with a microchip technology that will allow a discount of 35% off all merchandise and 25% off all concessions purchased at the Tampa Bay Times Forum during Tampa Bay Lightning games. Season ticket members receive a number of jerseys equal to the number of full season tickets, with a max of six.

Lost or stolen jerseys will be replaced at a $150.00 fee. Please have the primary account member contact the Client Services Lounge at 813.301.6800 or call your Client Sales Manager to coordinate a replacement.

The complete Tampa Bay Lightning schedule can be found at TampaBayLightning.com. Any game date or time changes will be updated when necessary.

Tampa Bay Lightning games are always three equal 20 minute periods separated by two, 15-minute intermissions. In the event of the score being tied at the end of regulation, a five minute overtime period is played. If the score remains tied after overtime, a best of 3 shootout is conducted. On average, a Tampa Bay Lightning game will last between two to three hours, but times will vary from game to game.

Please see the NHL’s Game-Worn Jersey Authentication Program by visiting www.nhl.com or visit the MeiGray Group.

About The MeiGray Group

The MeiGray Group Game-Worn Jersey Authentication Program (meigray.com) individually numbers, security-tags and markets the game- worn jerseys for 17 NHL clubs. MeiGray has partnered with the NHL since October 2002 in the NHL-MGG Game-Worn Jersey Authentication Program. Since its introduction the NHL-MGG Game-Worn Jersey Authentication Program has donated more than 2,000 game-worn jerseys to its member teams and their charitable foundations throughout North America.

Tampa Bay Times Forum and Tampa Bay Lightning gift cards can be used on food, beverages and merchandise at Tampa Bay Times Forum concession stands, restaurants and retail stands. All gift cards have an assigned value and expiration date. Standard expiration date is the final game of the Tampa Bay Lightning regular season. (Gift cards are not valid toward ticket purchase.)

“See Lightning Foundation.”

The Designated Driver Program rewards fans who decide not to drink for the safety of their friends and family. Each time you attend an event at the Tampa Bay Times Forum your designated driver can visit Guest Services across from section 101 to receive a FREE Designated Driver souvenir cup, good for unlimited fountain sodas and a chance to win an autographed jersey.

Are you part of a local organization looking for a night out to celebrate? Are you looking for a great incentive for your staff? Or do you just need a night out with your family and friends? From dentists to churches to scouts, we’ll specifically tailor an event to fit your group needs. Groups of 15 or more save big, so gather up your friends, family and co-workers for a night of great NHL action! We can customize a special package for your group regardless of the occasion. Group events are also advertised in the Season Ticket Member Newsletter throughout the season. Call our Group Sales line at 813.301.6900 to book your group night with the Lightning!

All Full Season Ticket Members will receive a guaranteed giveaway card with their season tickets; one card for every two full season tickets. Please hold onto this card throughout the season. You will be entitled to giveaways; these dates will be listed on your giveaway card. You will have 30 days to obtain your giveaway. After 30 days, we cannot guarantee this item. Please present your Guaranteed Giveaway Card at the MetroPCS Client Services Lounge to receive your game-day gift.

Guest Services is located on the main concourse across from Section 101. Guest Services Representatives are available to assist you with any needs on game and event nights. Please stop by at any time for information regarding Tampa Bay Times Forum events, directions, or assistance involving the programs listed below. There are also Guest Services Representatives located throughout the arena.

• Designated Driver
• Medical Assistance (located at 112 & 312 provided by Tampa Fire Rescue)
• Wheelchair Escorts
• Family Restrooms (located at 208 & 326)
• Disabled Drop-Off
• Tag-A-Kid
• Item Check-In Area
• Assisted Listening Devices

Tampa Bay Times Forum History

Ground broke on the Tampa Bay Times Forum in 1995 with the building officially openingin1996. Though the first event at the Tampa Bay Times Forum was the Royal Hanneford Circus, the first Lightning game was played on October 20, 1996, a 5-2 win over the New York Rangers. Since dropping the puck for the first time, the Bolts have gone on to raise multiple banners to the rafters, including the 2004 Stanley Cup Championship, 2004 Eastern Conference Championship, as well as 2002-03 and 2003-04 Southeast Division Championships.

The arena, also home to the Arena Football League’s Tampa Bay Storm, has hosted numerous high-profile events including the 1999 NHL All-Star Game, the 2007 ACC Men’s Basketball Tournament, the 2008 NCAA Women’s Final Four, the 2009 SEC Men’s Basketball Tournament, a rally for then-presidential candidate Barack Obama and more. The Tampa Bay Times Forum is scheduled to host the 2012 Republican National Convention in August, as well as the 2012 NCAA Men’s Hockey Championship, the Frozen Four (April). It is annually named as one of the busiest venues in North America by Pollstar and other leading venue publications. The building serves as the centerpiece of down- town Tampa’s Channel District, which includes numerous hotels, restaurants and nightlife options.

During the summer of 2011, the publicly-owned Tampa Bay Times Forum underwent a $40 million transformation that was privately funded by Tampa Bay Sports and Entertainment owner and chairman, Jeff Vinik. The building boasts 69 executive suites - 20 on the lower level and 49 on the upper level. There is a newly renovated, open-air box office, new seats with cup holders, performance stage with a massive pipe organ, as well as a signature outdoor paradise deck overlooking downtown Tampa. The capacity at the Tampa Bay Times Forum ranges up to 21,000 depending on the event.

Tampa Bay Lightning History

Founded by Hockey Hall-of-Famer Phil Esposito, the Lightning were named after Esposito watched a storm roll in over Tampa Bay. On December 6, 1990, the NHL announced that Esposito’s vision would become reality and that the Lightning would begin play for the 1992-93 season. On October 7, 1992, at the Florida State Fairgrounds Expo Hall, the Lightning dropped the puck on the franchise with a 7-3 win over the Chicago Blackhawks that featured four goals by Chris Kontos, a team record that still stands today.

The team moved from Expo Hall to the Thunderdome in downtown St. Petersburg (now Tropicana Field) on July 20, 1993. On October 9, 1993, the Lightning set a NHL single-game attendance record when 27,227 fans attended the first regular season game at the new dome against the Florida Panthers. Tampa Bay made its NHL Stanley Cup Playoffs debut there in 1996, taking on the Philadelphia Flyers in the Eastern Conference Quarterfinal. The Lightning eventually lost the hard-fought series in six games. The Bolts moved into the new Tampa Bay Times Forum (then known as the Ice Palace) in downtown Tampa for its next season.

It would take a few years for Tampa Bay to again get a taste of the post- season, but in 2002-03 the Lightning captured their first Southeast Division title. That year the Lightning went on to defeat the Washington Capitals in six games in the Conference Quarterfinal for what was the franchise’s first series win. Despite a loss to the eventual Stanley Cup Champion New Jersey Devils in the second round, the seeds were sewn for future success. The next season Tampa Bay had the best campaign in team history, posting a 46-22-8-6 record, with 106 points and a second consecutive division championship. But it was what happened in the postseason that became the franchise’s crowning achievement. Following a 23-game gauntlet against some of the NHL’s best teams, the Lightning captured the organization’s first Stanley Cup Championship on June 7, 2004, on home ice with a 2-1 win in Game 7 against the Calgary Flames.

Complete with a new owner and a new vision, a transformed Lightning team played to within one game of the Stanley Cup Final in 2011, Jeff Vinik’s first full season as owner and chairman. That team tied the franchise record for wins in a season with 46, and was second for points with 103. The Lightning now look toward the future with a rejuvenated fan base and heightened expectations.

See “Community Hockey Initiatives.”

If you are interested in the possibility of booking an event, call Elmer Straub at 813.301.6763 or under the “Arena Info” page of our web site, go to “Book an Event” and fill out the online form.

You may also send a hard-copy booking application:

By Fax to: 813.301.1494

or By Mail to:
Attention: Elmer Straub
Tampa Bay Times Forum
401 Channelside Drive
Tampa, Florida 33602

Embassy Suites, Marriott Waterside and Lowes Don CeSar are proud partners of the Tampa Bay Lightning and Tampa Bay Times Forum. Each property offers exceptional accommodations and services. For more information, please contact:

Embassy Suites Downtown
813.769.8300
www.tampadowntown.embassysuites.com

Marriott Waterside
813.221.4900
www.marriott.com

Lowes Don CeSar
727.360.1881
www.loewshotels.com/en/Don-CeSar-Hotel

If a Tampa Bay Times Forum event is postponed or cancelled due to inclement weather, please visit the Tampa Bay Times Forum website for current information or call the McDonald’s Ticket Office at 813.301.2500.

Pucks that enter the stands may be kept by the guest that catches the puck. While protective netting is set up at each end of the rink, pucks may still go into the crowd. Pucks can cause serious injuries, so please stay alert at all times. Please notify a Guest Services member if you are hit or hurt by a puck.

See “Community Relations.”

If you are in need of interpretive services for a concert or event call 813.301.6700 to coordinate.

The Tampa Bay Times Forum reserves the right to deny entry to any guest that appears to be under the influence of drugs and/or alcohol. An intoxicated guest may also be ejected from the venue if they are showing signs of impairment due to drugs and/or alcohol.

See “Career Opportunities.”

See “ThunderBug Kids’ Club presented by Subway.”

Located on the West Plaza of the Tampa Bay Times Forum. The Kids’ Zone is open three hours prior to every Tampa Bay Lightning home game and closes at puck drop. The Kids’ Zone offers several inflatable games appropriate for kids age 5-16.

• Event Floor: Level 1
• Administration/Offices/McDonald’s Ticket Office: Level 2
• Promenade Level: Level 3
• Club Level: Level 4
• Executive Suite Level: Level 5
• Terrace Level: Level 6
• Press Box: Level 7

See “Lightning Foundation.”

The Lightning Foundation is dedicated to investing its resources and leadership for the enrichment of the people of Tampa Bay, focusing on meeting basic human needs and enhancing lives. The Foundation organizes and executes a number of fundraisers throughout the year, as well as aids in the efforts of charitable organizations throughout the state of Florida. For information on the Lightning Foundation, please visit TampaBayLightning.com and click on the “Community” tab.

Glitz & Sticks

Glitz & Sticks, a Celebrity Casino Evening, serves as the Lightning Foundation’s annual hallmark event, with proceeds benefitting the Tampa General Hospital Foundation and the Lightning Foundation. Glitz & Sticks guests enjoy dancing, entertainment, distinct live and silent auctions and gourmet delicacies, all while the Lightning players deal to guests and fans in a variety of casino-style games.

In-Game Silent Auctions

The Lightning Foundation will conduct a live, in-game silent auction at Section 128 every game night. These one-of-a-kind silent auctions will feature dynamic sports memorabilia from not only your favorite mem- bers of the Tampa Bay Lightning, but other stars in the sports world, past and present. All proceeds will benefit the Lightning Foundation and its youth hockey outreach programs.

The Lightning Community Hero Program

The Lightning Community Hero Program is an exciting concept that celebrates the community’s heroes in a unique and electrifying way. Throughout each of the team’s 41 regular season home games in 2011-12, the Lightning will honor a community hero and also award $50,000 to an eligible non-profit organization representative of that hero’s cause. Over the course of the season, a total of $2,050,000 will be handed out to worthy community causes. Fans are encouraged to log on to TampaBayLightning.com/heroes to receive additional details about the program, as well as to nominate deserving individuals who are making the Tampa Bay area a better place to live, work and play.

Sled Hockey

A unique program that is only five years old, Sled Hockey is already making large strides to grow the sport and to reach out to as many interested athletes as possible. As a supplement to numerous monthly practices and scrimmages at the Tampa Bay Times Forum, the Lightning Sled Hockey Team, funded through the Lightning Foundation, participates in a national tournament each spring.

Tampa Bay Lightning License Plates

Your license to promote youth and sports in Florida is as near as your local motor vehicle tag agency office. The Florida Sports Foundation and the Tampa Bay Lightning encourage you to purchase the specialty tag of the Bolts. Proceeds from the additional $25 tag fee directly support the Lightning Foundation and the development of major and regional sports events throughout Florida.

See “Lightning Vision Cast.”

If you have a Tampa Bay Lightning license plate and you are a Lightning Season Ticket Member, bring a copy of your 2011 or 2012 Florida vehicle registration and a photo I.D. to the MetroPCS Client Services Lounge. You will receive a $50 Forum Funds card to use throughout the Tampa Bay Times Forum on food and beverages.

The Lightning Locker is the official team merchandise store of the Tampa Bay Lightning and is located in the West Plaza.

Hours of operation are:

Monday through Friday: 9am to 6pm
Weekday games: 10am until start of the game
Weekend games: 12pm until start of the game
The Lightning Locker location at Section 126 is open during all Lightning home games.

You can also purchase official Tampa Bay Lightning merchandise online from NHL.com.

Brad Lott
Executive VP, Service and Operations
813.301. 6602
blott@tampabaytimesforum.com

Mary Milne
VP, Operations
813.301.6762
mmilne@tampabaytimesforum.com

Courtney Simons
VP, Partnership Activation and Suite Services
813.301.6855
csimons@tampabaytimesforum.com

Jamie Spencer
Executive VP, Sales
813.301.6717
jspencer@tampabaytimesforum.com

Ryan Bringger
Senior Director, Business Development
813.301.6656
rbringger@tampabaytimesforum.com

Behn Custard
Director, Group Sales
813.301.6755
bcustard@tampabaytimesforum.com

Ryan Cook
Director, Inside Sales
813.301.6819
rcook@tampabaytimesforum.com 

Client Sales & Service

Ryan West
Senior Director, Sales
813.301.6851
rwest@tampabaytimesforum.com

Lakisha Sharpe
Manager, Client Services
813.301.6767
lsharpe@tampabaytimesforum.com

Thomas Gregory
Assistant Manager, Client Sales
813.301.6518
tgregory@tampabaytimesforum.com

Justin Versaggi
Client Sales Manager
813.301.6723
jversaggi@tampabaytimesforum.com

Vince Massi
Client Sales Manager
813.301.6713
vmassi@tampabaytimesforum.com

Jeff Terry
Client Sales Manager
813.301.6653
jterry@tampabaytimesforum.com

Dan Schlindwein
Client Sales Manager
813.301.6511
dschlindwein@tampabaytimesforum.com

Shannon Dixie
Client Sales Manager
813.301.6614
sdixie@tampabaytimesforum.com

Jonathan Allen
Client Sales Manager
813.301.6587
jallen@tampabaytimesforum.com

Andrea Khanzadian
Client Services Manager
813.301.6894
akhanzadian@tampabaytimesforum.com

Danielle Lail
Client Services Coordinator
813.301.6642
dlail@tampabaytimesforum.com

Elyse Hopkins
Client Services Coordinator
813.301.6887
ehopkins@tampabaytimesforum.com 

Event Operations

Todd Perruccio
Front of House Manager
813.301.6508
tperruccio@tampabaytimesforum.com

Tripp Turbiville
Event Operations Manager
813.301.6545
tturbiville@tampabaytimesforum.com

Nick Byer
Guest Services Manager
813.301.6754
nbyer@tampabaytimesforum.com

Executive Suites

Amanda Graul
Director, Executive Suite Services
813.301.6854
agraul@tampabaytimesforum.com

Toni Angeli
Executive Suite Specialist
813.301.6582
tangeli@tampabaytimesforum.com

Ashley Desper
Suite Service Manager
813.301.6797
adesper@tampabaytimesforum.com 

2011-12 marks the first season of the “Lightning Strikes.” Installed in the Northwest and Southeast endzones, two identical 25’ tall Tesla coils now loom over the Bolts Nation and are ready to bring our Lightning out to the ice and celebrate goals with authentic, indoor lightning. Each coil will throw lightning 25’ in two directions – a total of 100’ of high voltage fun. It’s estimated be the largest amount of indoor lightning throw...in the world!

Lightning Vision is a phrase with two meanings. First, Lightning Vision is the high-resolution, center-hung video board measuring 27-feet high and 15-feet wide. Included under the Lightning Vision banner is the system of 360-LED digital displays, and nine new-for-2011 LED fascia displays in the four quadrants of the main concourse.

Secondly, Lightning Vision comprises the crew of producers, editors, videographers, graphic designers, performers and production crew who both create, and technically support, the presentation of the vast variety of game presentation elements such as: video features, highlights, replays, prompts, pre-game intros, live performances and more at our Bolts home games and a number of Tampa Bay Times Forum events.

The Lightning’s game-night presentation engages our fans through a collection of talented individuals. Here is our cast:

• Bolt Brigade: The Bolt Brigade is the Lightning’s in-game interactive team. They help with on-ice contests and in-stand promotions, all- important t-shirt launches, pre-game staging and skating, and can be seen engaging with fans on the Plaza and selecting contest participants. The Bolt Brigade can also be found in the community at Lightning watch parties, parades, and many other events where a touch of energy is the call. To bring the Bolt Brigade to an event, please email gameentertainment@tampabaytimesforum.com.
• Brittany Zion: Brittany returns for her 3rd season as the in-game host for the Lightning. In addition to hosting a variety of promotions and presentations on the ice, in the stands and pre-game on the Plaza, Brittany can also be seen emceeing watch parties and a handful of Lightning community events. Additionally, Brittany hosts a number of web video features at TampaBayLightning.com.
• Lightning Girls: The Lightning Girls serve as the team’s ambassadors, creating enthusiasm and support for the home team at a number of Lightning events and community events throughout the Bay Area all year long. On game nights, you can spot the Girls greeting fans at our main entrance pre-game, signing autographs and taking pictures with fans, and of course, cheering along with our fans in the stands during the hockey contest. To bring the Lightning Girls to an event, please log on to TampaBayLightning.com, and find the Lightning Girl appearance request under “Fan Zone.”
• The "Music Man": Sean Bolvelsky returns for his 15th consecutive season as the Lightning’s “music man” behind the scenes, collecting and playing all the pre-recorded music you’ll hear during a Bolts game. Sean is also the in-bowl music director for the NFL’s Tampa Bay Buccaneers and has performed at the 2010 Winter Olympics.
• Paul Porter: Paul Porter returns for his 18th season as the PA announcer for the Tampa Bay Lightning. A long-time radio presence in Tampa Bay, he is currently the morning update sports anchor for Talkradio 860 WGUL in Tampa and hosts a weekly radio program on Saturday mornings. Area sports fans can also find Paul serving as the in-arena voice of the AFL’s Tampa Bay Storm and the NBA’s Orlando Magic.
• Ray Horsley: Ray begins the 2011-12 season as the Lightning’s first- ever performer at the controls of the new terrace level Walker Custom Theatre Organ. An accomplished musician, Ray brings to the Lightning game-night over thirty-five years of organ performance experience, and thirty years experience entertaining audiences of all kinds from piano bars to casinos to concert halls. He also may be the nicest guy you’ll ever meet. Welcome “Lightning Ray!”
• ThunderBug, presented by Florida Central Credit Union: Lightning’s official mascot since 1992, ThunderBug can always be spotted having fun with our fans at Bolts’ home games. When he’s not meeting and greeting fans on the Plaza and roaming the stands and lead- ing the crowd in cheers at hockey games, “Bug” can always be found representing the Lightning and bringing smiles to over 200 Bay Area community events annually – from charity events to school appearances, corporate shindigs to private parties, and everything in-between. If you’d like ThunderBug to strike at your next big event, please log on to TampaBayLightning.com, and find the Thunderbug appearance request under “Fan Zone.”

Little Caesars Pizza is the official pizza of the Tampa Bay Times Forum and the Tampa Bay Lightning. Inside the Tampa Bay Times Forum you can find Little Caesars Pizza stands at Sections 115, 210 and 325.

If you have lost an item at the Tampa Bay Times Forum, visit Guest Services across from section 101. You may also call 813-301-6502 during business hours to see if your item was turned in to our staff.

Contact your closest Guest Services Representative or visit Guest Services across from Section 101. Also see “Tag-A-Kid.”

Only the primary or secondary account member is allowed to reprint any tickets that are lost or stolen. Please go to the MetroPCS Client Services Lounge with a photo I.D. and we will be happy to assist you, or visit your Lightning Account Manager at TampaBayLightning.com and reprint your tickets from home.

Please note: When a ticket is re-printed the original ticket’s barcode is voided and will not be valid for entry to that specific game.

See "Thunderbug."

The McDonald’s Ticket Office is located on the West side of the Tampa Bay Times Forum. To reach the McDonald’s Ticket Office or if you have any questions regarding event information, call 813-301-2500 or email boxoffice@tampabaylightning.com.

Hours of Operation:

• Game Days: 9am - 30 minutes after the game
• Non-Game Days: Mon - Fri 9am – 5pm; Sat 9am – 2pm; Sun Closed

Media requesting accreditation for specific sporting events should contact the respective teams directly. Please note that each team has separate credentialing criteria. For Tampa Bay Lightning credentials, please contact Nick Colelli at ncolelli@tamapbaytimesforum.com. For Tampa Bay Storm credentials, please contact Jim Robinson at jim@tampabaystorm.com.

Media requests for non-sporting events can be made by contacting Jessica Eckley of the Tampa Bay Times Forum’s marketing department at jeckley@tampabaytimesforum.com.

See “First Aid.”

As a Season Ticket Member, you receive the best deals, perks, and incentives. Make sure to hold on to your membership card in order to take advantage of exclusive Season Ticket Member events and promotions throughout the season.

Tampa Bay Lightning merchandise can be purchased at various Lightning Locker retail stands that are located on each level of the arena. All team shops will offer a variety of licensed Tampa Bay Lightning products, including custom jerseys, men’s, women’s and youth apparel. For shipping and mail order options, please call 813.301.6940.

The MetroPCS Client Services Lounge is an exclusive area for Season Ticket Members to meet their Account Manager, pick up tickets, or get answers to questions. It’s located inside the McDonald’s Ticket Office at the Tampa Bay Times Forum. Contact us by phone at 813.301.6800 or by email at pservices@tampabaytimesforum.com.

Hours of Operation:

• Non-GameDays: Monday-Friday 9am-5pm
• Game Days: Through the end of the second intermission

Enjoy an empanada, Cuban sandwich or other Latin cuisine at the Mr. Empanada stand located on the Promenade Level at Section 109.

My Lightning Account is your one-stop shop for all online account management! You are able to manage your tickets online and make the most out of your season ticket investment. To renew and pay your season ticket invoice, edit and update your account contact information, forward tickets via email, reprint lost/stolen tickets, post tickets for sale, donate tickets to the Lightning Foundation, purchase additional regular season tickets or access regular and post-season ticket presales, visit TampaBayLightning.com and click on “My Account Manager” to access your account.

• Donate to the Lightning Foundation: If you have tickets that you can’t use, or would just like to donate to a good cause, you can now do so quickly and easily online. Simply log in to “My Lightning Account,” select the ticket(s) you wish to donate, then select “Donate Tickets.” Your tickets will be donated to the Lightning Foundation. Please make donation 72-hours prior to game date.
• Team Exchange*: As a Season Ticket Member you have the ability to sell future games though Team Exchange. Once you have sold your tickets, money will be applied to your Lightning account to be used towards next season’s tickets or additional Lightning regular season or playoff tickets.
• Ticket Forwarding*: This feature allows you to email tickets to friends, family or clients when you can’t attend a game. Simply log into “My Lightning Account,” and select the ticket or group of tickets you wish to send, then enter the recipient’s information and select “Forward.”
• Ticket Reprint*: Reprint lost or stolen tickets from the comfort of your home or office.

*A $1 fee per ticket will be applied to ticket forwarding and ticket reprinting transactions. Once a ticket has been forwarded, reprinted, sold via Ticket Exchange or donated, the original ticket is void and will not be valid for entry to that specific game.

The National Anthem will be performed by organ player, Ray Horsley. Fans are invited to sing along.

NHL All-Star ballots will be made available through Guest Service staff at the Tampa Bay Times Forum during Lightning home games from approximately November through January. The league also accepts votes at its website, NHL.com, which can be linked to through TampaBayLightning.com.

The National Hockey League and its Member Clubs are committed to creating a safe and comfortable environment and enjoyable entertainment experience. NHL fans have a right to expect an environment in which they will be treated in a consistent, professional and courteous manner by all arena, team and league personnel. The Players and Officials have the same rights. Accordingly, fans are responsible for their own conduct.

The following standards have been established with respect to fan conduct:

• Fans are entitled to enjoy the hockey experience free from disruptive or inconsiderate behaviors or unruly actions.
• Fans may not interfere with the event and/or athletes in any manner.
• Fans shall refrain from using abusive language or obscene gestures.
• Fans may not engage in fighting, throwing objects or other behavior deemed detrimental to the experience of other guests and those who engage in any of these actions will immediately be ejected from the game.
• Fans are encouraged to report inappropriate behavior to arena staff.
• Fans who choose to consume alcohol must do so in a legal and responsible manner. Intervention with an intoxicated or impaired fan will be handled in a prompt and safe manner.
• Fans shall comply with requests from arena staff regarding arena operational and emergency procedures.
• Fans may not engage in unauthorized commercial activity while on arena property.
• Violation of the Fan Code of Conduct may result in eviction from the arena without a ticket refund.

The NHL and its Member Clubs thank you for adhering to the provisions of the NHL Fan Code of Conduct.

Located on the North end of the Executive Suite Level (attack end for hockey). The North Party Suite accommodates 140 people and features an all-inclusive buffet, beer, wine, and soda. Also included is a meet and greet with a Lightning Alumni member. For more information, or to book your group, call your Group Sales Representative or 813.301.6900.

The Tampa Bay Times Forum is owned by Hillsborough County, but is managed and operated by Tampa Bay Sports and Entertainment, LLC, an entity controlled by Lightning Chairman and Governor, Jeff Vinik.

You can find the Outback Steakhouse concession stand on the Promenade Level behind Section 116.

The selling or sampling of merchandise, food, beverages, tickets or other items on the property without written authorization by Tampa Bay Times Forum management is strictly prohibited.

The “Paradise Limousine 15-Minute Circle” is located on Channelside Dr., East of Morgan St. This area is used as a drop-off and/or pick-up area for all guests attending an event at the Tampa Bay Times Forum. The left two (2) lanes are used as valet lanes for all hockey games and some other events. Please call for valet availability for any event.

Parking is available in a variety of lots surrounding the Tampa Bay Times Forum. Prices vary in each lot depending upon location and event. For best information on parking, visit the "Directions & Parking" page for details.

Reserved and pre-paid parking is available for every event. To purchase and reserve your parking, contact the Tampa Bay Times Forum at 813-301-6600 or visit ticketmaster.com.

Bus parking is available for every event. To reserve a spot, please contact the Security Office at 813-301-6770. Location and prices can vary.

Limo parking is available on a case-by-case basis. To reserve a spot, contact the Security Office at 813-301-6770.

Click here for a printable parking map (.pdf)

There are no pay phones inside or outside the Tampa Bay Times Forum.

For a complete list of Tampa Bay Times Forum phone numbers, visit the "Contact Us" page.

• Full Season Ticket Members are guaranteed the same seats for the playoffs as they have for the regular season.
• 21-Game Plan is guaranteed playoff seating in the same seat location for 1st priority, and a similar seat location for 2nd priority.
• 10-Game Plan is guaranteed access to playoff tickets prior to the general public.

Connect with clients and colleagues on a new level while you enjoy the all-inclusive food, beer, wine, soda, and parking. Game-night out will take on new meaning the minute you immerse yourself in the PNC Bank Club and the all-inclusive luxury it offers. The PNC Bank Club, located on the fourth (4th) and fifth (5th) levels of the Tampa Bay Times Forum is accessible to PNC Bank Club Members and Guests, XO Communication VIP Members and Guests.

Pocket Schedules, including the full Tampa Bay Lightning schedule and basic pricing information, are available at all Tampa Bay Times Forum sales information booths, the McDonald’s Ticket Office, MetroPCS Client Services Lounge, Guest Services and Concierge desks. You can also find pocket schedules at the following partner locations:

• Cheddars
• Mona Lisa
• Moates
• Kanes Furniture
• Little Caesars Pizza
• Subway

See “XO Communications VIP Club,” “PNC Bank Club” and “Executive Suites.”

See “My Lightning Account,” then “Ticket Reprint.”

To help ensure your safety, the Tampa Bay Times Forum and the Tampa Bay Lightning are preserving all current security measures. These procedures are designed to help our fans have a safe and enjoyable visit to our arena. We apologize for any inconvenience you may experience. Your safety is always our first concern. Thank you for your patience and cooperation.

The following items will not be allowed at Tampa Bay Times Forum events:

• Large bags, backpacks or wrapped packages
• Cameras meeting designated event standards will be permitted, but camera bags will not be permitted
• Binoculars are permitted; binocular bags are not permitted
• Video or audio recording devices
• Laser pointers
• Weapons of any kind
• Bottles, cans, or containers of any kind
• Sharp objects, sticks or poles of any kind
• Fireworks
• Pepper spray or mace
• Food or beverage items
• Drugs or controlled substances
• Chairs, folding chairs or any other type of individual chair for use
• Wrapped gifts
• Large banners or signs, banners or signs with objectionable language, banners or signs on a pole of any kind

Keep in mind, the Tampa Bay Times Forum will utilize a variety of search techniques at all entry points. Thank you for your cooperation.

The Promenade Level, formerly referred to as the Plaza Level, is located on the third (3rd) floor of the Tampa Bay Times Forum.

Points of Interest:

• New Grand Entrance
• Paradise Cove Brew Pub
• Outback Steakhouse
• Bad Juan Margarita Bar
• Lightning Locker Room (Team Store)
• Lightning Foundation
• Guest Services

For all upcoming promotions, check for updates on the Lightning website, as well as the Season Ticket Member weekly newsletter.

Positioned at each end of the ice surface, the protective netting is designed to create a safer viewing experience for guests. However, even with the protective netting, pucks can still leave the ice surface and enter the stands.

Also see “In-Game Equipment.”

The best way to be contacted during an event at the Tampa Bay Times Forum is to set your cell phone to vibrate. We do not page guests during an event. Our Security Office can be contacted at 813-301-6770. Your section, row and seat number will be needed to contact you in the case of an emergency.

Lightning and Storm game programs are available for free at all home games at the Tampa Bay Times Forum. The Lightning also issue an annual glossy, full- color yearbook, which will be made available through the Arena’s merchandise stores. The Tampa Bay Times Forum produces a weekly electronic newsletter available by email with all the latest concert, Lightning and Storm news. Fans can sign up by clicking on the newsletter link. The Lightning also offer an electronic newsletter entitled “The Insider” that runs during their season. To sign up, visit TampaBayLightning.com.

The Tampa Bay Times Forum does not have any public telephones.

There is a cab stand located 1 block West of the arena between the Marriott Waterside and Embassy Suites Hotel. Cabs may also be found in our Paradise Limousine 15-Minute Circle, after Channelside Drive is re-opened after an event.

Tampa Bay Times Forum tickets may be purchased at the following authorized points of purchase: 

• In-person at the McDonald’s Ticket Office
• At a Ticketmaster retail location
• By calling Ticketmaster at 800.745.3000
• Online at ticketmaster.com

If you have any questions, comments or complaints, please call Client Services at 813.301.6800 or submit online through the "Contact Us" page. During games and events, you can go to Guest Services located across from section 101 or any Concierge desk.

You can catch all Tampa Bay Lightning games on the radio by tuning into AM 970 WFLA or by clicking the “Listen Live” button on the station’s website, 970wfla.com. To listen to all the Lightning action on the radio while you are inside the arena, tune into Dave Mishkin on 1620-AM. Ancillary Tampa Bay Lightning programming and team updates will be available on AM 620 WDAE during the 2011-12 season.

The Tampa Bay Lightning Organization is dedicated to the sustainability of the environment of the Tampa Bay Area. Our mission is to make the Tampa Bay Area a better place to live, work and play for today’s and future generations. Our organization is committed to doing everything we can to reduce our environmental footprint and to encourage our fans to do the same in their homes. Together we will make a difference in the environment, for today and tomorrow. Please ask any Tampa Bay Times Forum staff member where you can recycle your plastic bottles, aluminum cans, programs, etc.

The Tampa Bay Times Forum has a no re-entry policy. For emergencies and special exceptions please visit Guest Services located across from Section 101.

There are no refunds or exchanges on any tickets purchased for Tampa Bay Times Forum games or events, unless the event is cancelled.

Tampa Bay Lightning ticket exchanges are available for Full and 21-Game Plan Season Ticket Members.

See “Ticket Exchange Policy for Season Ticket Members” for more details.

The Tampa Bay Times Forum reserves the right to remove any patron that is deemed disruptive and/or abusive to other patrons, staff, players and/or officials. 

See “Hosting an Event.”

Please notify any Guest Service team member if you need assistance with any matter. You may also visit Guest Services located across from Section 101.

See “Club Level Restaurant.”

See “Club Level Restaurant.”

Men’s and Women’s Restrooms are located at the following locations:

Promenade Level

• 103 Men’s
• 106 Men’s and Women’s
• 110 Men’s and Women’s
• 114 Women’s
• 118 Men’s
• 122 Men’s and Women’s
• 126 Men’s and Women’s
• 129 Women’s

Club Level

• 203 Men’s and Women’s
• 208 Family Restroom
• 212 Men’s and Women’s

Terrace Level

• 303 Men’s and Women’s
• 306 Women’s
• 311 Men’s
• 314 Men’s and Women’s
• 318 Men’s and Women’s
• 321 Women’s
• 326 Men’s
• 328 Family Restroom
• 329 Men’s and Women’s

Rink of Dreams is your opportunity to play like the pros!

• Skate on the Tampa Bay Lightning ice
• Simulates an NHL game-day experience for you and your team
• Includes tickets to a Lightning game later that night

For more information, or to book your team for Rink of Dreams, call Brian Boksen at 813.301.6704.

The Tampa Bay Lightning are on the move. Follow our interactive mobile marketing unit as we travel around the state. Come visit our photo station and you could raise the Stanley Cup! For more information, or to request a Rolling Thunder appearance, go to rollingthundertour.com.

Check our website for the upcoming event schedule along with Ticketmaster.com to purchase tickets. Also, as a Season Ticket Member you will receive a weekly newsletter containing updates on future events.

See “Lightning Vision.”

The Tampa Bay Times Forum will utilize a variety of search techniques at all entry points. Thank you for your cooperation. We hope you enjoy your visit to our building.

The Tampa Bay Lightning offers a variety of season ticket packages. For more information on Tampa Bay Lightning season tickets visit TampaBayLightning.com and click on “Tickets” or call our Sales staff at 813.301.6600.

Full Season Ticket Members

• Receive a replica home-game jersey equipped with Blue Chip rewards technology that allows a discount of 35% off all merchandise and 25% off all concessions purchased at the Tampa Bay Times Forum games
• Guaranteed Giveaways (*Select dates. - One [1] card per every two seats in the account)
• $50 gift card for Lightning license plate
• 3% reimbursement in Forum Funds
• Playoff Priority and Cheer Now, Pay Later
• Advanced ticket ordering for Premium seats for concerts and events

21-Game Season Ticket Members

• Ticket Members Rewards card that earns 10% off food, beverages & merchandise
• $50 gift card for Lightning license plate
• 3% reimbursement in Forum Funds
• Cheer Now, Pay Later
• Advanced ticket ordering for Premium seats for concerts and events
• Playoff priority

10-Game Plan

• Playoff priority prior to general public
   

• Hockey: 19,500
• Arena Football: 10,500
• Concert (End Stage): 13,044
• Concert (Half House): 9,953

See the "Seating Charts" page under "Events & Tickets."

Ticket holders can upgrade their game tickets (based on availability). Cost varies. Visit the McDonald’s Ticket Office to upgrade your tickets.

The Tampa Bay Times Forum is committed to providing a safe and enjoyable experience for all our guests. If you need assistance, please contact one of our Guest Service team members, or visit Guest Services across from Section 101.

All service animals are permitted in the Tampa Bay Times Forum.

See “Lightning Foundation.”

Smoking is not permitted inside the Tampa Bay Times Forum. Guests on the 100 and 300 Levels may use the smoking area on the west plaza by taking the SW stair tower located across from Sections 328 and 126 down to level 2 and going outside or the NE stair tower located across from sections 313 and 110 down to level and outside for the east plaza. Guests on the Club Level may use the East Club Deck outside Section 212.

Want the latest team news or to connect with other fans? Follow us on Facebook, Twitter, Linked In, YouTube and more. Go to Tampabaylightning.com/connect to connect with the Lightning today.

See “Corporate Partnerships.”

Standing on seats or in aisles is not permitted in the Tampa Bay Times Forum. We ask that you are courteous to everyone around you and do not block the view of other guests.

Strollers are permitted in the Tampa Bay Times Forum. If you have a collapsible stroller you may fold it up and place it under your seat. If not, you can check your stroller at Guest Services across from Section 101.

Sweetbay Supermarket “Taste of Inspirations” serves fresh sandwiches, salads and a variety of other delicatessen offerings. Located on the Promenade Level at Section 108, the Club Level at Section 218 and the Terrace Level at Section 316.

In the unlikely event that you and your child are separated, Tag-A-Kid is there for you. Visit Guest Services across from Section 101 prior to any Tampa Bay Times Forum event. A Guest Services attendant will put your name and your child’s seat location on a wristband for your child to wear. Should you become separated from your child, this information will help reunite you and your child as quickly as possible. The Tag-A-Kid Program is FREE and is available at all Tampa Bay Times Forum events.

Can’t get enough about your Tampa Bay Lightning? Get all the Game Day info and lots more. Become a Lightning Insider today. To sign up, go to TampaBayLightning.com/connect.

See “Lightning Foundation.”

The Tampa Bay Times is the official newspaper of the Tampa Bay Lightning and their fans. To subscribe, call 877-THE-TIMES (877.843.8463).

The Tampa Bay Times Forum encompasses 660,000 square feet with three decks and seven separate levels. The building is 133 feet, 10 inches in height and 493 feet in diameter.

It contains 3,400 tons of steel, 30,000 cubic yards of concrete and 70,000 square feet of glass. The innovative design of the Tampa Bay Times Forum provides 19,758 seats for NHL games, 20,500 seats for Basketball games and up to 21,500 seats for concerts and center stage events.

For most events, taxis will be available in our Paradise Limousine 15-Minute Circle. There is also a taxi stand just West of the arena between the Marriott Waterside and Embassy Suites Downtown hotels.

See “Lightning Locker Room.”

Tampa Bay Lightning games will be broadcast throughout the Lightning television territory (Tampa Bay, Orlando, Sarasota, Jacksonville) on Sun Sports, which can be found on cable and satellite systems statewide. Sun Sports will carry 68 of the Lightning’s 82 games this season. The veteran Lightning broadcast team of Rick Peckham and Bobby “The Chief” Taylor will call the action, while Paul Kennedy serves as rinkside reporter. Look for expert analysis from Bolts’ Stanley Cup Champions Dave Andreychuk and Chris Dingman before and after the games.

Additionally, the Versus network will televise another 11 games nationally, including the entire state of Florida, meaning virtually all of the Lightning regular season games can be watched on television in 2011-12. Versus will be renamed the NBC Sports Network on January 1, 2012, but it will remain in the same location on your cable or satellite lineup. Three games will be carried over the air in Tampa Bay on CW44.

Located on the sixth floor of the Tampa Bay Times Forum, the Terrace Level is home to the following attractions:

• Bud Light Party Deck: Covered outdoor deck located at Sections 304 and 328 offering a variety of food and beverage options and live music for fans wanting to take in the fantastic views of downtown Tampa and the Channelside bay.
• Between the Pipes presented by Coors Light: The Lightning’s new, grand digital pipe organ is the signature centerpiece to a new Terrace Level bar and fan destination. The litany of sounds this instrument can conjure will shake the Tampa Bay Times Forum’s very foundation, recall a traditional age in the NHL and establish new fan traditions, too. Perched atop a performance stage unlike anything in the league, the instrument is a 5-manual, 105-rank masterpiece designed and manufactured by Walker Custom Theater Organs of Zionsville, PA.
• Buddy’s Terrace Party Area: Private area for your group to eat and drink located behind Section 320. A full buffet is located directly behind your seating area and accommodates groups from 20-100 people. Food and beverage service runs for two and a half (2.5) hours. For more information, or to book your group, call your Group Sales Representative or 813.301.6900.

ThunderBug has been the official mascot of the Tampa Bay Lightning since 1992. ThunderBug has lots of fun at Lightning home games, but he has even more fun with Lightning fans in the community. Every year, ThunderBug makes over 200 appearances in the Bay Area. He has been to numerous school functions, corporate events, charities, private birthday parties, bar mitzvahs, grand openings, parades and much, much more. To book ThunderBug at your event, call the Tampa Bay Lightning at 813.301.6574.

Includes 15 Terrace Level Corner Tickets.

Child-friendly menu, assorted beverages, birthday cake or cupcakes, and recognition on Lightning Vision during the game. The birthday child will receive a special gift and pre-game visit from ThunderBug.

For more information, or to book your group, call your Group Sales Representative or 813.301.6900.

Benefits include two complimentary tickets to a select Tampa Bay Lightning game, an official Kids’ Club t-shirt and other goodies, and exclusive discounts for select Tampa Bay Lightning games, and more! ThunderBug’s Kids’ Club costs $20 annually and is open to kids 14 and under. For more information, visit TampaBayLightning.com or call 813.301.6574.

The Tampa Bay Lightning Exchange Game Program allows Full Season and 21-Game Season Ticket Members the ability to exchange any future game tickets they do not plan on using for one of the Lightning games listed below. A maximum of four (4) tickets can be exchanged per exchange game. We will make every effort to seat you in comparable seating, but exchange game tickets are extremely limited, and in some areas, may not be available.

Exchange game requests must be received at least 48 hours prior to the game requested. Once the allotment for an exchange game has gone out, we will no longer accept requests. The Tampa Bay Lightning will not process exchange game requests for games not listed below.

Exchange game requests can be mailed or made in person at the MetroPCS Client Services Lounge. Please call your Client Sales Representative or Client Services at 813.301.6800 for more information.

To make an exchange game request please mail your original tickets, along with the game requested, to:

Tampa Bay Lightning
Attn: Ticket Exchange Program
401 Channelside Drive
Tampa, FL 33602

2011-12 Tampa Bay Lightning Exchange Game Schedule

• October 20 vs New York Islanders
• October 29 vs Winnipeg Jets
• December 12 vs New Jersey Devils
• January 12 vs Carolina Hurricanes
• January 24 vs Columbus Blue Jackets
• February 14 vs Ottawa Senators
• February 21 vs Anaheim Ducks
• March 6 vs Ottawa Senators

The Tampa Bay Times Forum uses bar code scanning for ticket admissions. As a result, guests should purchase tickets from a Tampa Bay Times Forum licensed ticket seller, such as the McDonald’s Ticket Office, TampaBayLightning.com, all Ticketmaster retail locations, Ticketmaster by phone and Ticketmaster.com. Otherwise, you may be purchasing a ticket that is invalid and will be denied admission.

No refunds or exchanges unless a Tampa Bay Times Forum event is postponed or canceled. If your tickets are lost, stolen, damaged or destroyed please contact Ticketmaster’s customer service line at 800.653.8000.

Purchases through Ticketmaster.com, Ticketmaster phone or Ticketmaster retail outlets are subject to a Ticketmaster facility fee, convenience and facility fee.

• Ticketmaster: 800.745.3000
• Ticketmaster Customer Service: 800.653.8000

Tickets sales information booths are located behind Section 101 on the Promenade Level and behind Section 328 on the Terrace Level. Come to any one of these booth locations to speak with a Sales Representative.

Florida Law prohibits the reselling of tickets on Tampa Bay Times Forum property.

Your ticket stub is proof that you are in possession of a valid ticket for the event you are attending. You may be asked to present your ticket stub to verify your seat location. In the event you lose your ticket stub, the ticket office may or may not be able to replace it.

Umbrellas are permitted in the Tampa Bay Times Forum. They need to be closed and placed under your seat.

Video and audio recording equipment is not permitted in the Tampa Bay Times Forum unless otherwise stated for a specific event.

No weapons of any kind are permitted in the Tampa Bay Times Forum. Licensed law enforcement officials attending the event as a guest are prohibited from carrying weapons.

• Tampa Bay Times Forum:  www.tampabaytimesforum.com
• Tampa Bay Lightning:  www.TampaBayLightning.com
• Tampa Bay Storm: www.TampaBayStorm.com

Need a little extra help getting to your seats? Our Guest Services staff will be happy to assist you. Whether it is traveling to your seat or back to your car in the Paradise Limousine 15-Minute Circle, Guest Services is there for you. Simply ask any Guest Services attendant for assistance.

See “Accessible Seating.”

Will Call is located at the McDonald’s Ticket Office and is open during the same hours of operation. Please be prepared with a photo I.D. when picking up tickets from Will Call.

There is no better way to enjoy an event or a game. From the moment you pull into the Valet Parking, to your seats right on the glass, your experience will be taken to new heights. The VIP Club is located on the event floor of the Tampa Bay Times Forum, and can be accessed by stairs or elevator behind Section 104 of the Promenade Level. VIP Row A and VIP Row B tickets grant you access to VIP Club.

For more information on the XO Communications VIP Club, contact your Client Services Manager or call 813.301.CLUB (2582).

See “Community Hockey Initiatives.”

See “Community Hockey Initiatives.”

Zingo can get you home safely. Zingo is a service that will send a driver to drive you home in your own car. They place a small scooter in your trunk which they use to return to their office after dropping you off. If the patron’s destination is too far for the scooter, Zingo sends a chase car to pick up the driver. All you need to do is visit the Guest Services desk behind section 101 and we will help get you set up with a safe ride from Zingo.