A-Z Guide

Visiting the Tampa Bay Times Forum? Going to a Tampa Bay Lightning game? Find helpful guest information and answers to many of your questions in our A-Z Guide. 

A

Access Points

The following areas of the Tampa Bay Times Forum present access accordingly:

  • VIP Club:  VIP Club
    Members Only
  • Chase Club: VIP Club and Chase Club
    Members Only
  • Bud Light Party Deck: All Ticket Members (space and event permitting)
  • Executive Suite Level: Executive Suite Members Only 
  • Club Level: Club Level Ticket Members; Chase Club Members;
    VIP Club Members; Executive Suite Level
    Ticket Members 
  • Firestick Grill: All ticket members
  • Heineken Green Room: Club level East Deck 

Accessible Parking

Although the Tampa Bay Times Forum does not control any parking in the downtown area, there are several convenient parking locations nearby. While all surrounding lots have disabled parking, the most convenient location is the South Regional Parking Garage. This garage is operated by the City of Tampa and is located at the corner of Channelside Drive and Florida Avenue. 

Accessible Seating

Patrons requiring assistance should contact the Tampa Bay Times Forum in advance of their visit.  

For accessible seating please call:

  • Tampa Bay Lightning:  813.301.6600
  • Tampa Bay Storm:        813.301.6600
  • All other events:            813.301.6700 

If you have arrived at Tampa Bay Times Forum and you do not have accessible seating and have the need for it, please see a representative at the ADA entrance outside the McDonald’s® Ticket Office or at Guest Services located behind section 101 on the Promenade level for any accessible seating needs. Please keep in mind, there may not be accessible seating available on the day of an event.

The Tampa Bay Times Forum offers a barrier free entrance with an elevator dedicated for our disabled guests. For more information on accessible seating and our ADA Policies visit the Tampa Bay Times Forum website under “ADA Information” on the Guest Services page.

Tampa Bay Times Forum accessible seating locations:

  • Promenade Level: 104, 106, 109, 110, 112, 120, 122, 123, 124, 126, 128
  • Club Level: 207, 210, 218, 228
  • Chase Club: Section 3 and 6
  • Terrace Level: 303, 304, 306, 308, 310, 311, 313, 314, 319, 321, 325, 326, 328, 329

Account Changes

If you need to update your phone number, email address, or mailing address make sure to let us know.

Call Client Services at 813.301.6800 or visit TampaBayLightning.com or click on “My Bolts Nation Account Manager.

Additional Tickets

To order additional tickets for Lightning games you can purchase online at TampaBayLightning.com via “My Bolts Nation Account,” or visit the McDonald’s® Ticket Office to take care of your ticket needs (tickets are not available over the phone for purchase through the McDonald’s® Ticket Office). Please call your Client Sales Manager or Client Services with any questions.

Address

Tampa Bay Times Forum/Tampa Bay Lightning
401 Channelside Drive
Tampa, Florida 33602
www.TampaBayTimesForum.com
www.TampaBayLightning.com

Advanced Ticket Ordering

As a Season Ticket Member, you will receive an advanced order form allowing you to reserve seats to concerts, family shows and all other non-hockey events. An order form will be sent to the primary e-mail address listed on your account and also posted in our weekly updated newsletter. Seat locations for the concert or event will not be identical to your 2013-14 Tampa Bay Lightning season ticket as each concert and event arena set up is different and some areas are obstructed. Your seats, in most cases, will be reserved in the best available Promenade Level and Club Level locations available. If your information has changed, or you would like to start receiving event announcements, please visit “My Bolts Nation Account” to update your information. All advanced concert and event priority is based on availability and some restrictions apply.

Advanced Ticket Ordering Priority Levels:

  • Executive Suites: Guaranteed advanced Tampa Bay Times Forum concert & event ordering priority
  • Premium Seating: (VIP Club row A & B and Chase Club Seat Members) - Guaranteed advanced Tampa Bay Times Forum concert & event ordering priority
  • Full Season: Advanced Tampa Bay Times Forum concert & event ordering priority 21-Game Plan - Advanced Tampa Bay Times Forum ordering priority for select concerts and events
  • 10-Game Plan: Based on availability

Advertising Opportunities

See “Corporate Partnerships.”

Airports

The Tampa International Airport is 8 miles from the Tampa Bay Times Forum.

Tampa International Airport
4424 N West Shore Blvd.
Tampa, FL 33614-7633
813.870.8700
Airport Code: TIA
Airport Use: Commercial
Website: www.tampaairport.com 

Aisle Courtesy

For the safety of all our fans, sitting or standing in the aisles is not allowed. So all fans can enjoy every second of the action, please wait until play has stopped on the ice to leave or return to your seats. We enforce the “Puck in Play” rule and will not allow fans into the seating area until there is a break in the play on the ice. For other events, please be aware of your surroundings and be courteous to those around you.

Alcohol Service Management/Policy

Tampa Bay Times Forum staff is trained in responsible alcohol service management by certified TEAM Coalition trainers. All alcohol purchases must be accompanied by a valid state issued driver’s license or ID, Passport, or Military ID. You must be 21 years of age to purchase any alcohol. You will be asked to present valid ID if you appear to be 40 years of age or younger. Service of alcoholic beverages is limited to two (2) drinks per person, per purchase. Alcohol service cut-off time for a Lightning game is ten minutes into the third period. Cut-off time for a Storm game is the beginning of the fourth quarter. Guests are not permitted to bring in any outside alcoholic beverages, nor are they permitted to leave the building with alcohol purchased inside the Tampa Bay Times Forum.

For other events, the drink limit and cut-off time will vary depending on the event.

Alert Cab

The Tampa Bay Times Forum has teamed up with United Cab and will offer FREE rides for our guests who feel as though they should not be driving. All you need to do is visit the Guest Services desk across from Section 101 and we will set it up for you. Once the taxi driver arrives, hand him or her your keys and drivers license and you are safely on your way home. It’s that easy.

In addition to our Alert Cab program, United Cab stages several taxicabs at the conclusion of each Tampa Bay Times Forum event. The circle is located near the North end of the arena, just off Channelside Dr.

Announcements

“Fan Shouts” – these are personalized special messages such as birthdays, welcomes, anniversaries and even proposals that appear on Lightning Vision at our home games. To process a request, please click here,  and submit the request at least a week prior to the game your message is to appear. Each Fan Shout costs $50 and will be displayed during the 2nd intermission. Fan Shouts are limited to a total of 10 per game, are treated first-come, first-served, and content is subject to discretion. 

Anthem Singers

See “National Anthem.”

Appearances (Tampa Bay Lightning)

All player, coach, alumni, community ambassador, Thunderbug, Lightning Girls and Rolling Thunder requests from community based organizations must be submitted via e-mail to Marketing@tampabaylightning.com six (6) weeks prior to scheduled event. The request should include the date, time, specific event details and expectations of our talent. 

Assistive Listening Devices

For our guests that need audio assistance, simply stop by the Guest Services Desk across from section 101 and we will distribute an assistive listening device in exchange for a form of picture I.D.

ATMs

Chase ATMs are located throughout the building at the locations listed below:

Level 2

  • Exterior FS CD located on the NW corner near the Ticketmaster kiosk
  • Interior CD located to the north of the ticket and will call desk

Level 3 (Promenade)

  • (2) CD ATMs located near section 104
  • CD located near section 128
  • CD located near section 112

Level 4 (Club)

  • CD located near section 204
  • CD located near the SW entrance to the “Chase Club”, in proximity to CLB 19

Level 6 (Terrace)

  • CD located near section 305
  • CD located near section 327

B

Baby-Changing Stations

There are baby-changing stations in all of our restrooms at the Tampa Bay Times Forum. There are family restrooms located by Sections 208 and 325.

Bag Searches

All bags that are permitted inside the venue will be subject to a search by our staff. Guests with prohibited items will be asked to return them to your vehicle prior to entering the venue. Small personal bags (purses, baby bags, etc) will be permitted inside the Tampa Bay Times Forum, while large bags, backpacks, wrapped packages; etc will not be permitted inside the venue and should be taken back to your vehicle.

Also see “Prohibited Items.”

Bands

The Lightning are proud to showcase many local bands and performers prior to our home games. Entertainers and groups interested in performing are asked to please submit a written request, bio credentials, contact information and a video link of a prior performance to: gameentertainment@tampabaytimesforum.com.

Banners and Signs

Regular poster size signs or smaller are permitted in the Tampa Bay Times Forum. Large banners, signs on poles or sticks of any kind or signs with inappropriate language will not be permitted. Signs may not be hung or posted anywhere inside the venue. Please be aware of your surroundings and do not block the view of any guests. This policy may vary for non-hockey events.

Bench Photo

Get your picture taken after a Lightning game while sitting on the same bench as the pros. To purchase, or for more information, please call 813.301.6900.
*Subject to availability; minimum ticket requirement

Bench Warmers

Four members of your group will sit on the Lightning bench or in the penalty box as the team warms up prior to a game. To purchase, or for more information, please call 813-301-6900.
*Subject to availability; minimum ticket requirement

Bicycle Parking

There is bicycle parking available adjacent to the South Regional Parking Garage between the garage and our VIP West Parking Lot.

Binoculars

Binoculars are permitted. Binocular bags are not permitted.

Birthday Parties

See “ThunderBug’s Birthday Bash.”

Bottles and Containers

Patrons are not permitted to bring bottles or containers into the Tampa Bay Times Forum, at any time.

Also see "Prohibited Items."

Box Office

See “McDonald's Ticket Office.” You can also more information on the McDonalds' Ticket Office, including hours and phone numbers, by clicking here

Broken Seats

If your seat is broken please contact your nearest usher or report to the Guest Services desk located across from Section 101.

Bud Light Party Deck

The Bud Light Party Deck is located on the Terrace Level at sections 304 and 328. The 11,000 square foot outdoor deck offers a variety of food and beverage options including plenty of cold Bud Light. Enjoy the spectacular views of downtown Tampa while enjoying the great weather after a big Lightning win.

Buddy's Thunder Zone

Enhance your group outing by renting the Buddy’s Thunder Zone for games held at the Tampa Bay Times Forum. Located on the Terrace Level at section 313, the Buddy’s Thunder Zone is ideal for birthday parties and other special occasions. The Thunder Zone includes a private area for food and beverage along with furniture and games from Buddy’s Home Furnishings. For more information on reserving the Buddy’s Thunder Zone, please call 813-301-6900 or visit our Ticketing Information Booth on the Promenade Level at section 101.

C

Camera Policy

For hockey and arena football games, still cameras with a lens smaller than 6 inches will be permitted. For concerts and other events, the camera policy will vary depending on the event promoter. Cameras with a detachable lens are prohibited at all concerts. Video and audio recording devices and camera bags are also prohibited.

Chase Club

The Chase Club is the premier business-to-business networking area. Enjoy all-inclusive food, beer, wine, soda plus parking for multiple game packages. Conduct business, entertain clients and reward employees. Your clients will enjoy the elegant environment, superior value and a fun night out. Help drive your business in the most exclusive sports and entertainment venue in Florida. For more information, call 813-301-CLUB (2582).

Cancelled/Postponed Events

If an event is cancelled or postponed a press release will be made by the Tampa Bay Times Forum where the course of action will be announced for those who have purchased tickets.

Career Opportunities

If you are interested in job opportunities within the Lightning organization, or with the Tampa Bay Times Forum, visit TeamWorkOnline.com through the link on the bottom of the Lightning website. There are many opportunities for part-time employment as well as full-time employment.

Catering (Special Events)

The Tampa Bay Times Forum offers catering services through Delaware North Companies, Sportservice for all corporate events, fundraising, holiday parties and other special occasions. Go to the "Contact Us" page to make further inquiries.

CCM Loft

Located on the Club Level at Section 213, the CCM Loft accommodates 30-40 people and features an all-inclusive buffet, beer, wine, and soda. Enjoy all of the amenities of an executive suite with more space and a great view of the game! Also included is a meet and greet with a Lightning Alumni member. For more information or to book your group, call your client sales representative or 813.301.6900.

Celebrity Cruises Deck

Located on the Club Level at section 203, accommodates up to 30-40 people and includes all-inclusive buffet, beer, wine, and soda. All the amenities of an executive suite with more space and a great view of the game! Includes meet & greet with Lightning Alumni member subject to availability. For more information or to book your group, call your Client Sales Representative or Group Sales at 813.301.6900.

C.H.A.R.G.E. Program

See “Community Relations.”

Charitable Donations

See “Lightning Foundation.”

Child’s Ticket Policy

It is a Tampa Bay Times Forum policy that children UNDER two (2) years old are admitted free of charge for all events as long as they sit on a lap. (Age limit subject to change based on show promoter request; please call Client Services or the McDonald’s® Ticket Office at the Tampa Bay Times Forum for more information).
 

Client Services

The Client Services Department is solely dedicated to servicing the needs of Season Ticket Members. We are excited to help make the 2013-14 Lightning Season a memorable one, making it as welcoming and convenient for you as possible. Client Services can help out in a variety of ways; don’t hesitate to contact your account representative at any time.

  • Ticket requests for Tampa Bay Times Forum concerts, games and events
  • E-commerce orders for concerts and events
  • Fax and email notifications
  • Updating your account information
  • Questions regarding your account and ticket package
  • Exchange games
  • Lost tickets
  • Season Ticket Member benefits and incentives
  • General building information and questions
  • Ticket relocation and upgrades
  • Purchasing additional Lightning and Storm tickets
  • Renewing your season ticket package
  • Last minute day-of-game questions

You can also call us if...

  • You need your account number
  • Change the Will Call name for your tickets
  • Relocate to a disabled seating section for the evening
  • Questions about your account manager
  • Have an urgent matter and can’t get a hold of your account manager
  • Make a payment on your account

Club Level

Located on the fourth (4th) floor of the Tampa Bay Times Forum, the Club Level is home to the Firestick Grill, Chase Club, FrankCrum Loft, CCM Loft, Heineken Green Room and all Club Level seating.

Coat Check

There is no coat check at the Tampa Bay Times Forum.

Code of Conduct

See “NHL Code of Conduct” and “Tampa Bay Times Forum Code of Conduct.”

Color Guard (Tampa Bay Lightning)

Your group may have the opportunity to present colors before the National Anthem at a Lightning home game. Please submit a request along with a photo or video link of your Color Guard to: gameentertainment@tampabaytimesforum.com.

Community Hockey Initiatives

In a continuing effort to reach out to the community and grow the game of hockey in the Tampa Bay area, the Lightning have created several programs under the Community Hockey Initiatives umbrella. These programs include Street Lightning and Rink of Dreams, the Tampa Bay Lightning Clinic Program, Hockey and Heels/Hockey 101.

Most of these programs are free of charge or may be used as fund-raising opportunities for local non-profit organizations, youth groups and educational programs. These programs reach thousands of children of all ages through hundreds of events each year.

The Lightning continue to support several Florida youth hockey events. They include the Statewide Amateur Hockey Of Florida (SAHOF) High School Championships, the SAHOF High School All-Star game and the Team Florida Chicago Showcase team.

If you are interested in learning more about these programs, click here or contact the Lightning Community Hockey Initiatives Department at 813.301.6769.

Community Relations

The Tampa Bay Lightning Community Relations Department aims to lead by example, inspire others, and offer hope to those less fortunate in order to create a lasting impact in the Tampa Bay community. This will be accomplished through the donations of in-kind merchandise, lending time and resources to local non-profit organizations and through programming in Bay area schools, hospitals and the military.

C.H.A.R.G.E. Program

C.H.A.R.G.E. - Contributing Hours Across our Region through our Generous Employees, is Tampa Bay Sports & Entertainment’s employee volunteer program. Its objective is to have the Lightning/Storm Family C.H.A.R.G.E. ing throughout the Tampa Bay community volunteering a minimum of 4,000 hours at various non-profits each year. Each month, without fail, the C.H.A.R.G.E. Committee will sponsor a volunteer event in the community to demonstrate the importance of giving back.

In-Kind/Charitable Merchandise Donations

The Tampa Bay Lightning is delighted to support a wide range of charities and community organizations each year through the donations of in-kind merchandise. The team takes pride in being able to provide fundraising support to non-profit groups all while strengthening relationships across the community. Each year the Bolts are asked to support thousands of worthwhile charitable events via the donations of in-kind merchandise. Donation requests can be made through an online request form by clicking here

Concessions

On every level of the Tampa Bay Times Forum, there is a wide array of concessions stands offering appetizing food and beverage options. If you have questions or concerns, call 813.301.6904.

Concierge Locations

Our all new concierge will assist our guests with an array of services. Concierge desks are located at the Executive Suite entrance, on both the east and west side of the Executive Suite level (level 5), the VIP Club, and at section 204 of the Club Level (level 4).

Coors Light Between The Pipes Bar

The Lightning’s grand digital organ is the signature centerpiece to a new Terrace Level bar and fan destination. The litany of sounds this instrument can conjure will shake the Tampa Bay Times Forum’s very foundation, recall a traditional age in the NHL and establish new fan traditions, too. Perched atop a performance stage unlike anything in the league, the instrument is a 5-manual, 105-rank masterpiece designed and manufactured by Walker Custom Theater Organs of Zionsville, PA. 62 individual pipes, illuminated by 123 LEDs light fixtures, serve as an animated and color coordinated backdrop for our “Tampa Bay Lightning” channel cut back-lit sign, which can also be animated in a variety of color schemes.

Corporate Partnerships

The Tampa Bay Lightning, Tampa Bay Storm and Tampa Bay Times Forum provide an impactful platform to engage your brand with a diverse and passionate consumer audience with a variety of promotional opportunities and customized marketing solutions. By understanding your goals and objectives, we’ll tailor a sponsorship program that delivers ROI and increases your business.

  • State-of-the-Art Arena Branding
  • Unique Experiential Promotions
  • In-Arena and Market Activation Platforms
  • Electronic and Print Media
  • Television and Radio
  • Digital and Social media
  • Community Programs
  • Loyalty and Hospitality
  • Measurement and ROO Analysis

For more information on Corporate Partnerships and Advertising Opportunities with the Lightning, Storm and Tampa Bay Times Forum, please call 813.301.6967 or visit TampaBayLightning.com/partnerships

Credit Card Policy

The Tampa Bay Times Forum honors Discover, Visa, MasterCard and American Express.

D

Damaged Merchandise

Any damaged or defective merchandise purchased can be returned or exchanged at the Lightning Locker or Tampa Bay Sports within 30 days of purchase with receipt. Any non-Lightning event purchases are final and non-refundable.

Designated Driver Program presented by Bud Light and the Florida Department of Transportation

See “Good Sport Designated Driver Program presented by Bud Light and the Florida Department of Transportation.”

Diamond Crown Cigar Lounge

Located on the 5th level of the Chase Club, the Diamond Crown Cigar Lounge features a full liquor bar, flat panel T.V’s, state-of-the-art ventilation system, and custom humidor stocked with the full line of Diamond Crown and Diamond Crown MAXIMUS Cigars. Not only do fans now have a place to enjoy a smooth Diamond Crown but custom windows provide panoramic views of the entire arena, perfect for enjoying an action packed game! The Diamond Crown Cigar Lounge is open during every Tampa Bay Lightning Game and select concerts/events. 

Directions to Tampa Bay Times Forum

From Bradenton, Sarasota, Venice, Ft Myers, Ft Lauderdale, Miami, Naples, Port Charlotte

Take I-75 North to SR-60, Exit 257 toward Brandon. Merge onto SR-60 on the left towards Tampa. SR-60 turns into Channelside Drive. Follow Channelside Drive to Old Water Drive. Left on Old Water Drive.

From Brandon, Vero Beach, Palm Beach, Gibsonton

Take SR-60 (Adamo Drive) West to Channelside Drive, South on Channelside Drive to Old Water Drive, left on Old Water Drive.

From Citrus Park, Town & Country, Pasco County, Spring Hill

Take Veterans Expressway (SR 589) South to I-275. North on I-275 to Exit 45A (Downtown East/Jefferson), South on Jefferson to Whiting Street. Right on Whiting Street to Morgan. Left on Morgan to Channelside Drive.

From Clearwater, Largo, Palm Harbor, Tarpon Springs, Oldsmar

Take SR-60 (Gulf to Bay/Courtney Campbell) to I-275, North on I-275 to Downtown East/West Exit 44, Ashley Street to Jackson. Left on Jackson to Morgan. Right on Morgan to Channelside Drive.

From the LeeRoy Selmon (Crosstown) Expressway, Eastbound

I-75 North to Exit 256 (LeeRoy Selmon Expressway). Use Exit 6-B (Channelside area). At end of ramp, head East on Channelside Drive.

From the LeeRoy Selmon (Crosstown) Expressway, Westbound

Use Exit 9, (22nd Street). At bottom of ramp, turn right onto 22nd Street. Go a short distance to Adamo Dr. (Route 60). Turn left (West) onto Adamo Drive. At the traffic light under the overpass, follow left curve (Adamo Dr. becomes Channelside Dr.).

From North Tampa, Ocala, Gainesville, Land O Lakes, Zephyrhills

Take I-275 South to Exit 45A (Downtown East/Jefferson), South on Jefferson to Whiting Street. Right on Whiting Street to Morgan. Left on Morgan to Channelside Drive.

From Orlando, Lakeland, Plant City, Daytona, Jacksonville, Polk County

Take I-4 West to I-275 South to Exit 45A (Downtown East/Jefferson), South on Jefferson to Whiting Street. Right on Whiting Street to Morgan. Left on Morgan to Channelside Drive.

From St. Petersburg

Take I-275 North to Exit 44 (Ashley Drive), to Jackson, left on Jackson to Morgan. Right on Morgan to Channelside Drive. 

Disabled Drop-Off

For your convenience we have a disabled drop-off and pick up area. Guests can be dropped off or picked up in the 15-Minute Circle located on the north side of the building along Channelside Drive. For those who have trouble getting around, the 15-Minute Circle is located just yards from the ADA entrance and elevator.

Distribution of Materials

The Tampa Bay Times Forum does not allow unauthorized distribution of materials on Tampa Bay Times Forum property. If you have interest in marketing and advertising opportunities contact the Corporate
Partnerships department.  See “Corporate Partnerships.”

Donation Requests for Tampa Bay Lightning Items

See “Community Relations.”

Door Opening Times

Door opening times may vary depending on the type of event. Normally doors will open for a Tampa Bay Lightning game 60 minutes prior to the start of the game. Doors for Chase Club, VIP Club and Executive Suite guests will open 90 minutes prior to the start of the game. Tampa Bay Storm games will normally open doors 60 minutes prior to the game. Please check our website or call for door times for all other events.

Dress Code

The Tampa Bay Times Forum asks all guests to be appropriately dress for all events. In our premium seating areas guests are encouraged to dress in business casual attire, not excluding Tampa Bay Lightning and Tampa Bay Storm merchandise.

Drop-Off and Pick-Up Points

Guests can be dropped off or picked up in the 15-minute parking circle located on the north side of the building along Channelside Drive.

E

Elevators

The Tampa Bay Times Forum has six (6) guest elevators for use during an event.

  • There is an ADA elevator on the NW corner of the building which has access to all public areas.
  • There are two (2) VIP West Elevators on the West side of the building that access the Promenade Level (Level 3), Club Level (Level 4) and Executive Suite Level (Level 5).
  • There is the Small Freight Elevator on the SW corner of the building that has access to all public areas.
  • There are two (2) Executive Suite Holder Elevators on the NE side of the building that access the Promenade Level (Level 3), Club Level (Level 4) and Executive Suite Level (Level 5). These elevators are exclusive to Executive Suite Holders.

Emailing Tickets

The online ticket forwarding feature found in “My Bolts Nation Account” allows you to email tickets to friends, family or clients when you can’t attend a game. Simply log into “My Bolts Nation Account” and select the ticket or group of tickets you wish to send. Enter the recipient’s information and select, “forward”.

Emergency Evacuation

In the event of an emergency, the Tampa Bay Times Forum staff will provide instructions and direct guests to the closest emergency exit. Please follow the instructions of the staff and proceed in a calm and safe manner. Guests should use the stairwells as a means of evacuation. Elevators and escalators may not be working at the time of an evacuation.

Emergency Guest Contact Information

The best way to be contacted during an event at the Tampa Bay Times Forum is to set your cell phone to vibrate. We do not page guests during an event. Our Security Office can be contacted at 813.301.6770. Your section, row and seat number will be needed to contact you in the case of an emergency. 

End Times

See “Game Length.”

Escalators

The Tampa Bay Times Forum has three (3) escalators for use during an event.

  • There is an escalator just inside the Club entrance that will take you to the Club Level (Level 4).
  • There is the North escalator across from section 108 that will take you to the Terrace Level (Level 6) and the South escalator across from section 124 that will also take you to the GTE Terrace Level.

Event Setup

  • Blue Line Theatre – 3,000 to 6,000 seating capacity
  • Half House – 10,000 seating capacity
  • End Stage – 13,000 to 15,000 seating capacity
  • Arena Football – 15,000 seating capacity
  • In the Round (Center Stage) – 18,500 seating capacity
  • Ice Hockey – 19,204 seating capacity
  • Basketball – 20,000 seating capacity
     

Executive Suites

Enjoy world class, sold out concerts, family shows, Tampa Bay Lightning hockey games and Tampa Bay Storm football games in style in the comfort of your own executive suite at the Tampa Bay Times Forum. There is no better way to spend quality face-to-face time with your top clients, employees or relax with family and friends, than in an executive suite. Our newly renovated suites are available on an all-inclusive, suite share or individual night rental basis.

  • Eighteen (18) tickets to all games and events (option to purchase additional tickets)
  • Two (2) VIP parking passes
  • Personal concierge service to cater to your event night needs
  • Option to pre-order food and beverage
  • 5-star menu items
  • Expanded wine list
  • Point system for suite catering (applies to All-Inclusive and Suite Share clients)
  • Wet bar
  • Refrigerator
  • Two large flat screen televisions with cable
  • Wireless internet connection
  • Access to exclusive lounges and bars

For more information, call the Tampa Bay Lightning Executive Suite Department at 813.301.2582.

F

Family Restrooms

For your convenience the Tampa Bay Times Forum has two family restroom facilities; located behind sections 208 & 326. The family restrooms are equipped with all your standard toiletries and include a baby-changing table.

Four Green Fields

The Four Green Fields Concession Stand at section 123 features Guinness on draft. Food selections will include Fish & Chips, Chicken Tenders and Fries, Chicken Tenders

Fan Comments

We want to hear from YOU! Visit the Lightning website and send us an email by clicking on the “Contact Us” link at the bottom of the page. You may also contact the Lightning by calling the Client Services Department at 813.301.6800.

Ford Thunder Alley

Ford Thunder Alley at the Tampa Bay Times Forum’s newly renovated main entrance plaza gives fans a place to meet, gather and relax before the game. There, fans can enjoy live music and interactive games, go inside Rolling Thunder (the Bolts’ mobile trailer), enter to win prizes in a variety of contests, meet Thunderbug and the Lightning Girls, and enjoy food and drink specials. You might also see and take part in Sun Sports Lightning Live pre-game television show. It’s a free show before the game as we count down to face off.

Fan Mail

Your interest in the Tampa Bay Lightning and its players is important to us and these guidelines will better help your chances for a response and allow more requests to be fulfilled. The autograph request guidelines are as follows:

The autograph request guidelines are as follows:

  • Players will only sign one item per request.
  • A self-addressed stamped envelope (SASE) must be provided to help ensure a response. Items without proper return postage will not be returned.
  • Forms of return postage such as postage coupons or money (cash or check) will not be accepted. If cash or check is sent, it will be donated to the Lightning Foundation. Return postage should consist of stamps from your native country.
  • Do not send items for multiple players in the same envelope.
  • Players will not be able to personalize any autographs.
  • Please do not send letters to players during the months of April, May, June, July or August as they are on vacation for the off-season.
  • It is highly recommended that you refrain from sending any items of importance or value.

Tampa Bay Lightning fan mail can be addressed to the individual players and should be mailed to:

Player Name
Tampa Bay Lightning Fan Mail
401 Channelside Drive
Tampa, FL 33602

Firestick Grill

The newly opened Firestick Grill features an enhanced dining area and ambiance with open fire action stations, menu items indigenous to the Tampa Bay area and world class service levels. Our Club Level Restaurant hosts reservation (suggested) and open seating (based on availability) two hours before every Lightning game, show or event. Priority Seating will be given to premium guests and Lightning Season Ticket Members. To make your reservation please, click here

First Aid

In the case of an emergency, we have two (2) First Aid rooms located at the Tampa Bay Times Forum; one across from section 112 and one across from section 312. Medical services are provided by the Tampa Fire Department. If you are unable to reach one of these areas please notify the nearest Tampa Bay Times Forum employee for assistance.

Food and Beverages Brought to Tampa Bay Times Forum

Guests may not bring food and/or beverages into the Tampa Bay Times Forum, at any time except for medical purposes. Guests must dispose of the unauthorized items prior to entrance into the Tampa Bay Times Forum.

Guests with specific/special dietary needs due to medical conditions or religious requirements should contact the Tampa Bay Times Forum at 813.301.6545.

G

Game Date and Time Change

The complete Tampa Bay Lightning schedule can be found at www.tampabaylightning.com (link) or on tampabaytimesforum.com (link). Any game date or time changes will be updated when necessary.

Game Length

Tampa Bay Lightning games are always three equal 20 minute periods separated by two, 15 minute intermissions. In the event of the score being tied at the end of regulation, a 5 minute overtime period is played. If score remains tied after overtime a best of 3 shootout is conducted. On average a Tampa Bay Lightning game will last between 2 – 3 hours, but times will vary from game to game.

Game-Worn Jerseys

Please see the NHL’s Game-Worn Jersey Authentication Program by visiting www.nhl.com or visit the MeiGray Group.

About The MeiGray Group

The MeiGray Group Game-Worn Jersey Authentication Program (meigray.com) individually numbers, security-tags and markets the game- worn jerseys for 17 NHL clubs. MeiGray has partnered with the NHL since October 2002 in the NHL-MGG Game-Worn Jersey Authentication Program. Since its introduction the NHL-MGG Game-Worn Jersey Authentication Program has donated more than 2,000 game-worn jerseys to its member teams and their charitable foundations throughout North America.

Gift Cards

Tampa Bay Times Forum and Tampa Bay Lightning Gift cards can be used on food, beverage and merchandise at Tampa Bay Times Forum concession stands, restaurants and retail stands. All gift cards have an assigned value and expiration date. Standard expiration date is the final game of the Tampa Bay Lightning regular season.

Glitz & Sticks

“See Lightning Foundation.”

Good Sport Designated Driver Program, presented by Bud Light and the Florida Department of Transportation

The Designated Driver program is designated to reward those fans who decide not to drink for the safety of their friends and family. Each time you attend an event at the Tampa Bay Times Forum your designated driver can visit Guest Services across from section 101 to receive a FREE soda and a chance to win an autographed jersey.

Group Tickets

Are you part of a local organization looking for a night out to celebrate? Are you looking for a great incentive for your staff? Or do you just need a night out with the rest of your family and friends? From dentists to churches to scouts; we’ll specifically tailor an event to fit your group needs. Groups of 10 or more are eligible for great savings! So, gather up your friends, family and co-workers for a great night out! We can customize a special package for your group regardless of the occasion. Group events are also advertised in the Season Ticket Member Newsletter throughout the season. Call our Group Sales line at 813.301.6900 to book your group night with the Lightning, Storm, or to one of our select concerts or events!
 

GTE Terrace Level

Located on the sixth floor of the Tampa Bay Times Forum, the GTE Terrace level is home to the following attractions:

Bud Light Party Deck: (include Bud Light Party Deck artwork) This deck is complete with covered canopies, seating, stage, dance floor and a spectacular view of both downtown and the Channelside bay.

Between the Pipes presented by Coors Light: (include Coors Light logo) The Lightning’s new, grand digital pipe organ is the signature centerpiece to a new terrace level bar and fan destination. The litany of sounds this instrument can conjure will shake the Times Forum’s very foundation, recall a traditional age in the NHL and establish new fan traditions too. Perched atop a performance stage unlike anything in the league, the instrument is a 5-manual; 105-rank masterpiece designed and manufactured by Walker Custom Theater Organs of Zionsville, PA.

Buddy’s Thunderzone: (include Buddy’s logo) Private area for your group to eat and drink located behind section 320. Full buffet located directly behind your seating area; accommodates groups from 20-100 people. Food and beverage services runs for two and a half (2.5) hours. For more information or to book your group, call your Client Sales Representative or 813.301.6900.
 

Guest Services

Guest Services is located on the main concourse across from section 101. Guest Services Representatives are available to assist you with any needs on game and event nights. Please stop by at any time for information regarding Tampa Bay Times Forum events, directions, or assistance involving the programs listed below. There are also Guest Services Representatives located throughout the arena.

  • Designated Driver
  • Medical Assistance (located at 112 & 312 provided by Tampa Fire Rescue)
  • Wheelchair Escorts
  • Family Restrooms (located at 208 & 326)
  • Disabled Drop-Off
  • Tag-A-Kid
  • Item Check-In Area
  • Assisted Listening Devices

H

History

Tampa Bay Times Forum History

Ground broke on the Tampa Bay Times Forum (originally called the Ice Palace) in 1995, creating a 670,000 square-foot entertainment destination in the heart of downtown Tampa. The venue's first event, the Royal Hanneford Circus, was held in 1996. It was followed by the Tampa Bay Lightning's first game in the venue on October 20, 1996 against the New York Rangers. The Times Forum has been home to the Bolts for more than 15 years, with the team raising multiple championship banners to the rafters, including the 2002-03 and 2003-04 Southeast Division Championships, the 2004 Eastern Conference Championship and the 2004 Stanley Cup Championship.

The arena, also home to the Arena Football League’s Tampa Bay Storm, has hosted numerous high-profile events including the 1999 NHL All-Star Game, the 2007 ACC Men’s Basketball Tournament, the 2008 NCAA Women’s Final Four, the 2009 SEC Men’s Basketball Tournament, 2012 NCAA Men’s Hockey Championships (the Frozen Four) and 2012 Republican National Convention. On average, the venue hosts around 150 events per year. As a result, the Times Forum is consistently recognized as one of the world’s top arenas. In July of 2012, the venue was ranked #2 in the U.S. and #15 in the world for overall tickets sold by Pollstar Magazine.


During the summer of 2011, the publicly-owned Tampa Bay Times Forum underwent a $42 million transformation that was privately-funded by Tampa Bay Sports and Entertainment owner and chairman, Jeff Vinik. Some of the highlights to the arena’s renovation include a newly-renovated, open-air ticket office, new seats with cup holders, the complete renovation to the venue's 69 executive suites, a performance stage with a grand digital pipe organ and a signature outdoor party deck boasting views of downtown Tampa. In addition, during the summer of 2012, the Times Forum installed the largest high-definition center-hung scoreboard in the United States or Canada.

Tampa Bay Lightning History

Founded by Hockey Hall-of-Famer Phil Esposito, the Lightning was named after Esposito watched a storm roll in over Tampa Bay. On December 6, 1990, the NHL announced that Esposito’s vision would become reality and the Lightning would begin play for the 1992-93 season. On October 7, 1992, at the Florida State Fairgrounds’ Expo Hall, the Lightning dropped the puck on the franchise with a 7-3 win against the Chicago Blackhawks that featured four goals by Chris Kontos, a team record that still stands today.

The team then moved from Expo Hall to the Thunderdome in downtown St. Petersburg (now Tropicana Field) on July 20, 1993. On October 9, 1993 the Lightning set a NHL single-game attendance record when 27,227 fans attended the first regular season game at the new dome against the Florida Panthers. Tampa Bay made its NHL Stanley Cup Playoffs debut there in 1996, taking on the Philadelphia Flyers in the Eastern Conference Quarterfinal. The Lightning eventually lost the hard-fought series in six games. The Bolts moved into the new Tampa Bay Times Forum (then known as the Ice Palace) in downtown Tampa for its next season.

It would take a few years for Tampa Bay to again get a taste of the postseason, but in 2002-03 the Lightning captured their first Southeast Division title. That year the Lightning went on to defeat the Washington Capitals in six games in the Conference Quarterfinal for what was the franchise’s first series win. Despite a loss to the eventual Stanley Cup Champion New Jersey Devils in the second round, the seeds were sewn for future success. The next season Tampa Bay had the best campaign in team history, posting a 46-22-8-6 record with 106 points and a second consecutive division championship. But it was what happened in the postseason that became the franchise’s crowning achievement. Following a 23-game gauntlet against some of the NHL’s best teams, the Lightning captured the organization’s first Stanley Cup Championship on June 7, 2004 in front of their home fans with a 2-1 win in Game 7 against the Calgary Flames.

Complete with a new owner and vision, the transformed franchise played to within one game of the Stanley Cup Final in 2011, Jeff Vinik’s first full season as owner and chairman. In 2012-13, a re-loaded Bolts squad will celebrate its 20th NHL season. A busy offseason, filled with key player acquisitions, has turned to optimism as an energized fan base hopes to make the anniversary season one to remember.
 

Heineken Green Room

Located on the 4th floor of the Tampa Bay Times Forum, behind section 213, the East Club Deck is an outdoor area where smoking is allowed on game nights.

Hockey Camps

See “Community Hockey Initiatives.”

Holy Hog BBQ

New to the terrace level on the Bud Light Party Deck for the 2013-14 season is Holy Hog BBQ with three favorites from the restaurant; Texas Style Smoke Beef Brisket sandwich, Slow Smoked Pulled Pork Sandwich, and BBQ Sausage Manwich.

Hosting an Event

To download the Tampa Bay Times Forum Rental Information, which contains material such as Booking Procedures, Rental Rates and Building Information, click here

You may also send a hard-copy booking application:

By Fax to: 813.301.1494

or By Mail to:
Attention: Elmer Straub
Tampa Bay Times Forum
401 Channelside Drive
Tampa, Florida 33602

Hotels

Embassy Suites, Hilton Downtown and Tradewinds Island Resorts are proud partners of the Tampa Bay Lightning and Tampa Bay Times Forum. Each property offers exceptional accommodations and services. For more information, please contact:

Embassy Suites Downtown
813.769.8300

Hilton Tampa Downtown
813.204.3000

Tradewinds Island Resorts
800.808.9836
 

I

Inclement Weather Policy

If a Tampa Bay Times Forum event is postponed or cancelled due to inclement weather, please visit the Tampa Bay Times Forum website for current information or call the McDonald’s Ticket Office at 813.301.2500.

In-Game Equipment

Pucks that enter the stands may be kept by the guest that catches the puck. While protective netting is set up at each end of the rink, pucks may still go into the crowd. Pucks can cause serious injuries, so please stay alert at all times. Please notify a Guest Services member if you are hit or hurt by a puck.

In-Kind/Charitable Merchandise Donations

See “Community Relations.”

Interpretive Services

If you are in need of interpretive services for a concert or event call 813.301.6700 to coordinate.

Intoxicated Guests

The Tampa Bay Times Forum reserves the right to deny entry to any guest that appears to be under the influence of drugs and/or alcohol. An intoxicated guest may also be ejected from the venue if they are showing signs of impairment due to drugs and/or alcohol.

J

Job Opportunities

See “Career Opportunities.”

K

Kids’ Club

See “ThunderBug Kids’ Club presented by Subway.”

Kids’ Zone

Located on the West Plaza of the Tampa Bay Times Forum. The Kids’ Zone is open three hours prior to every Tampa Bay Lightning home game and closes at puck drop. The Kids’ Zone offers several inflatable games appropriate for kids age 5-16.

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Lakewood Ranch Client Services Lounge

The Lakewood Ranch Client Services Lounge is an exclusive area for Season Ticket Members to meet their account manager, pick up tickets, or get answers to your questions. It’s located inside the McDonald’s® Ticket Office at the Tampa Bay Times Forum. Contact us by phone at 813.301.6800 or by email at cservices@tampabaytimesforum.com.

Hours of Operation:

Non-Game Days: Monday - Friday 9am - 5pm
Game Days: Through the end of the second intermission

Level Names and Numbers

  • Event Floor: Level 1
  • Administration/Offices/McDonald’s Ticket Office: Level 2
  • Promenade Level: Level 3
  • Club Level: Level 4
  • Executive Suite Level: Level 5
  • Terrace Level: Level 6
  • Press Box: Level 7

Lightning Community Heroes

See “Lightning Foundation.”

Lightning Foundation

The Lightning Foundation is dedicated to investing its resources and leadership for the enrichment of the people of Tampa Bay, focusing on meeting basic human needs and enhancing lives. The foundation organizes and executes a number of fundraisers throughout the year, as well as aiding in the efforts of charitable organizations throughout the state of Florida. For information on the Lightning Foundation please click here.

Glitz & Sticks

Glitz & Sticks, a Celebrity Casino Evening, has had a tremendous decade of serving as the Lightning Foundation’s annual hallmark event, with proceeds benefitting the Tampa General Hospital Foundation and the Lightning Foundation. Glitz & Sticks guests have enjoyed dancing, entertainment, distinct live and silent auctions and gourmet delicacies, all while the Lightning players deal to guests and fans in a variety of casino-style games.

In-Game Silent Auctions

The Lightning Foundation conducts a live, in-game auction at section 120 every game night. These one-of-a-kind silent auctions will feature dynamic sports memorabilia from not only your favorite members of the Tampa Bay Lightning, but other stars in the sports world, past and present. All proceeds will benefit the Lightning Foundation and its initiative of giving back in the community.

The Lightning Community Hero Program

Lightning owner Jeff Vinik, along with his wife, Penny, launched the Community Heroes initiative at the beginning of the 2011-2012 season to distribute $10 million dollars to deserving grass roots community heroes throughout the Tampa Bay community over the next five years. Last season, the Lightning honored a Community Hero at each of the Lightning’s 41 regular season games, and awarded a $50,000 check to a non-profit charity of his or her choice. Over the course of the 2011-2012 season, a total of $2,050,000 was distributed to worthy community causes. We are looking forward to celebrating Community Heroes at each of our 41 home games this season and to awarding each Hero with $50,000 to designate to worthy causes yet again, with the goal of distributing $2,050,000 throughout the community over the course of the season.

Fans are encouraged to log on to http://tampabaylightning.com/heroes to receive additional details about the program, as well as to nominate deserving individuals who are making the Tampa Bay area a better place to live, work and play.

Tampa Bay Lightning License Plates

Your license to promote youth and sports in Florida is as near as your local motor vehicle tag agency office. The Florida Sports Foundation and the Tampa Bay Lightning encourage you to purchase the specialty tag of the Bolts. Proceeds from the additional $25 tag fee directly support the Lightning Foundation and the development of major and regional sports events throughout Florida. Visit your local tag office or www.flasports.com to purchase!

Lightning Girls

See “Lightning Vision Cast.”

Lightning Service Team

Jamie Spencer
Executive VP, Sales
813.301.6717
jspencer@tampabaytimesforum.com

Mary Milne
VP, Guest Experience
813.301.6762
mmilne@tampabaytimesforum.com

Ryan Bringger
Senior Director, Business Development
813.301.6656
rbringger@tampabaytimesforum.com

Ryan Cook

Director, Inside Sales
813.301.6819
rcook@tampabaytimesforum.com 

Ryan Niemeyer
Director of Group Sales
813.301.6639
rniemeyer@tampabaytimesforum.com

Client Sales & Service

Travis Pelleymounter
Director of Season Ticket Membership
813.301.6638
tpelleymounter@tampabaytimesforum.com

Lakisha Sharpe
Manager of Member Services
813.301.6767
lsharpe@tampabaytimesforum.com

Thomas Gregory
Assistant Manager of Season Ticket Memberships
813.301.6518
tgregory@tampabaytimesforum.com

Justin Versaggi
Account Membership Executive
813.301.6723
jversaggi@tampabaytimesforum.com

Vince Massi
Account Membership Executive
813.301.6713
vmassi@tampabaytimesforum.com

Jeff Terry
Client Sales Manager
813.301.6653
jterry@tampabaytimesforum.com

Alyson Bradley
Account Membership Executive
813.301.6588
abradley@tampabaytimesforum.com

Dan Schlindwein
Account Membership Executive
813.301.6511
dschlindwein@tampabaytimesforum.com

Shannon Dixie
Account Membership Executive
813.301.6614
sdixie@tampabaytimesforum.com

Joe Russano
Account Membership Executive
813.301.6834
sdixie@tampabaytimesforum.com

Erin Bailey
Member Services Coordinator
813.301.6553
ebailey@tampabaytimesforum.com

Event Operations

Tripp Turbiville

Event Operations Manager
813.301.6545
tturbiville@tampabaytimesforum.com

Nick Byer
Guest Services Manager
813.301.6754
nbyer@tampabaytimesforum.com

Executive Suites

Matt Hill
Director of Suite Sales
813.301.6514
mhill@tampabaytimesforum.com

Amanda Straub
Director, Executive Suite Services
813.301.6854
agraul@tampabaytimesforum.com

Toni Angeli
Executive Suite Specialist
813.301.6582
tangeli@tampabaytimesforum.com

Danielle Lail
Executive Suite Specialist
813.301.6642
dlail@tampabaytimesforum.com
 

“Lightning Strikes”

2013-14 marks the 3rd consecutive season of the “Lightning Strikes.” Installed in the northwest and southeast end zones, two identical 25’ tall Tesla coils loom over the Bolts Nation…ready to bring our Lightning out to the ice and celebrate goals with authentic, indoor lightning. Each coil throws lightning 25’ in two directions – a total of 100’ of high voltage fun. It’s estimated be the largest amount of indoor lightning thrown…in the world!

Lightning Vision Scoreboard

Manufactured by Daktronics, the new Lightning Vision scoreboard is one of the largest indoor scoreboards in the NHL and NBA. The high definition 6mm board has the highest level of clarity of a video board approximately 30 feet tall and 50 feet wide. To support content for the new display, major components of the Lightning Vision control room and production facilities were also upgraded to high definition. Additionally, new speakers under the display will better cover the ice/arena floor with sound.

Lightning Vision Cast

The Lightning’s game-night presentation engages our fans through a collection of talented individuals.

Here is our cast:

  • Bolt Brigade: The Bolt Brigade is the Lightning’s in-game interactive team. They help with on-ice contests and in-stand promotions, all-important t-shirt launches, pre-game staging and skating, and can be seen engaging with fans on the Plaza and selecting contest participants. The Bolt Brigade can also be found in the community at Lightning watch parties, parades, and many other events where a touch of energy is the call. To bring the Bolt Brigade to an event, please email gameentertainment@tampabaytimesforum.com.
  • Lightning Girls:  The Lightning Girls serve as the team’s ambassadors, creating enthusiasm and support for the home team at a number of Lightning events and community events throughout the Bay Area all year long. On game nights, you can spot the Girls greeting fans at our main entrance pre-game, signing autographs and taking pictures with fans, and of course, cheering along with our fans in the stands during the hockey contest. To bring the Lightning Girls to a private event, please click here
  • The "Music Man": Sean Bolvelsky returns for his 15th consecutive season as the Lightning’s music man behind the scenes, collecting and playing all the pre-recorded music you’ll hear during a Bolts game.
    Sean also is the in-bowl music director for the NFL’s Tampa Bay Buccaneers and has also performed at the 2010 Winter Olympics. 
  • Paul Porter: Paul Porter returns for his 18th season as the PA announcer for the Tampa Bay Lightning.
    A long-time radio presence in Tampa Bay, he is currently the morning update sports anchor for Talkradio
    860 WGUL in Tampa. Area sports fans can also find Paul serving as the long-time in-arena voice for both the AFL’s Tampa Bay Storm and the NBA’s Orlando Magic.
  • Greg Wolf: Greg returns to the Lightning as our game-night emcee, his 3rd season in the role. Prior to this season, Greg served as our in-bowl host in the 2007-08 and 2008-09 seasons. Greg’s energetic style will anchor our in-stand promotions and on-ice activities during intermission. Away from the Lightning, the busy Mr. Wolf serves as the Promotions Director at 620 WDAE the Sports Animal and 970 WFLA, flagship station of the Lightning Radio Network. He also serves as our Tampa Bay Storm in-game host. 
  • The Organist: Krystof Srebakowski enters his second season as the Lightning’s organist. Krystof “takes the keys” from Ray Horsley, who served as the inaugural organist in the 2011-12 season. Born in Poland, the classically trained Krystoff hails from a long and diverse musical background, beginning at the age of 5. He has performed with Regina Belle, Peabo Bryson, Beth Fowler, The Nelson Riddle Orchestra (the original Nat King Cole Band). He has also shared the stage with David Sanborn and Jim Stafford among others. Krysztof has recorded several albums, including his recent CD entitled "Dream Journey". A long time performer at Walt Disney World, he served as the band leader at Animal Kingdom’s “Tarzan Rocks” show from 1999-2006.
  • ThunderBug: Lightning’s official mascot since 1992 and can always be spotted having fun with our fans at Bolts home games. When he’s not meeting & greeting fans on the plaza and roaming the stands & leading the crowd in cheers at hockey games, “Bug” can always be found representing the Lightning and bringing smiles to over 200 Bay Area community events annually – from charity events to school appearances, corporate shindigs to private parties, and everything in-between. If you’d like ThunderBug to strike at your next big event, please click here.
     

Little Caesars Pizza

Little Caesars Pizza is the official pizza of the Tampa Bay Times Forum and the Tampa Bay Lightning. Inside the Tampa Bay Times Forum you can find Little Caesars Pizza stands in sections 115, 218 and 325.

Lost and Found

If you have lost an item at the Tampa Bay Times Forum, visit Guest Services across from section 101. You may also call 813.301.6502 during business hours to see if your item was turned in to our staff.

Lost or Missing Individual

Contact your closest Guest Services Representative or visit Guest Services across from Section 101. Also see “Tag-A-Kid.”

Lost or Stolen Tickets

Only the primary or secondary account member is allowed to reprint any tickets that are lost or stolen. Please go to the Client Services Lounge with a photo I.D. and we will be happy to assist you, or visit your Lightning Account Manager (link) and reprint your tickets from home. 

Please note: When a ticket is re-printed the original ticket’s barcode is voided and will not be valid for entry to that specific game.

M

Mascot

See "Thunderbug."

McDonald’s Ticket Office

The McDonald’s Ticket Office is located on the West side of the Tampa Bay Times Forum. To reach the McDonald’s Ticket Office or if you have any questions regarding event information, call 813-301-2500 or email boxoffice@tampabaylightning.com.

Hours of Operation:

  • Game Days: 9am - 30 minutes after the game
  • Non-Game Days: Mon - Fri 9am – 5pm; Sat 9am – 2pm; Sun Closed

For more information, hours and contact numbers, click here

Media Access

Media requesting accreditation for specific sporting events should contact the respective teams directly. Please note that each team has separate credentialing criteria. For Tampa Bay Lightning credentials, please visit BoltsPR.Tumblr.Com. For Tampa Bay Storm credentials, please contact Ben Shotten at ben@tampabaystorm.com.

Media requests for non-sporting events can be made by contacting Jen Renspie of the Tampa Bay Times Forum’s marketing department at jrenspie@tampabaytimesforum.com.

Medical Emergencies

See “First Aid.”

Merchandise

Tampa Bay Lightning merchandise can be purchased at various Lightning Locker retail stands that are located on each level of the arena. All team shops will offer a variety of licensed Tampa Bay Lightning products, including custom jerseys, men’s, women’s and youth apparel. For shipping and mail order options, please call 813.301.6940.

Mr. Empanada

Enjoy an empanada, Cuban sandwich or other Latin cuisine at the Mr. Empanada stand located on the Promenade Level at Section 109.

My Bolts Nation Account

My Bolts Nation Account is your one-stop shop for all online account management! You are able to manage your tickets online and make the most out of your season ticket investment. Renew and pay your season ticket invoice, edit and update your account contact information, forward tickets via e-mail, reprint lost/stolen tickets, post tickets for sale, donate tickets to the Lightning Foundation, purchase additional regular season tickets, access regular and post season ticket presales. Click here to access your account.

  • Ticket Forwarding*: This feature allows you to e-mail tickets to friends, family or clients when you can’t attend a game. Simply log into “My Bolts Nation Account” and select the ticket or group of tickets you wish to send. Click forward and enter the recipient’s information.
    Ticket Reprint*: Reprint lost or stolen tickets from the comfort of your home or office.
  • Team Exchange*: As a Season Ticket Member you the ability to sell future games though Team Exchange. Once you have sold your tickets, money will be applied to your Lightning account to be used towards next season’s tickets or additional Lightning regular season or playoff tickets.
  • Donate to the Lightning Foundation: If you have tickets that you can’t use or would just like to donate to a good cause, you can now do so quickly and easily online. Simply log in to “My Bolts Nation Account” and select the ticket(s) you wish to donate, and select “Donate Tickets.” Your ticket will be donated to the Lightning Foundation. Please make donation 72 hours prior to game date.

*Once a ticket has been forwarded, reprinted, sold via Ticket Exchange or donated the original ticket is void and will not be valid for entry to that specific game.

N

National Anthem

For performers interested in singing “The Star Spangled Banner” and/or “O’ Canada” at a Tampa Bay Lightning game, please send an a capella audio rendition of the performance as an e-mail video link or as an MP3 audio attachment, along with a short bio of credentials to: gameentertainment@tampabaytimesforum.com.

Alternately, a package containing a CD or DVD of the above materials may be sent to “National Anthems” at the Tampa Bay Times Forum address.
 

NHL All-Star Balloting

NHL All-Star ballots will be made available through Guest Service staff at the Tampa Bay Times Forum during Lightning home games from approximately November through January. The league also accepts votes at its website, NHL.com, which can be linked to through TampaBayLightning.com.

NHL Fan Code of Conduct

The National Hockey League and its Member Clubs are committed to creating a safe and comfortable environment and enjoyable entertainment experience. NHL fans have a right to expect an environment in which they will be treated in a consistent, professional and courteous manner by all arena, team and League personnel. The Players and Officials have the same rights. Accordingly, fans are responsible for their own conduct.

The following standards have been established with respect to fan conduct:

  • Fans are entitled to enjoy the hockey experience free from disruptive or inconsiderate behaviors or unruly actions.
  • Fans may not interfere with the event and/or athletes in any manner.
  • Fans shall refrain from using abusive language or obscene gestures.
  • Fans may not engage in fighting, throwing objects or other behavior deemed detrimental to the experience of other guests and those who engage in any of these actions will immediately be ejected from the game.
  • Fans are encouraged to report inappropriate behavior to arena staff.
  • Fans who choose to consume alcohol must do so in a legal and responsible manner. Intervention with an intoxicated or impaired fan will be handled in a prompt and safe manner.
  • Fans shall comply with requests from arena staff regarding arena operational and emergency procedures.
  • Fans may not engage in unauthorized commercial activity while on arena property.
  • Violation of the Fan Code of Conduct may result in eviction from the arena without a ticket refund.

The NHL and its Member Clubs thank you for adhering to the provisions of the NHL Fan Code of Conduct.

North Party Suite

Located on the north end of the executive suite level (attack end for hockey). Accommodates 140 people and includes all-inclusive buffet, beer, wine, and soda. Includes meet & greet with Lightning Alumni member. For more information or to book your group, call your client sales representative or group sales at 813.301.6900.

O

Operations

The Tampa Bay Times Forum is owned by Hillsborough County, but it is managed and operated by Tampa Bay Sports and Entertainment, LLC, an entity controlled by Lightning Chairman and Governor, Jeff Vinik.

Outback Steakhouse

You can find the Outback Steakhouse concessions stand on the Promenade level behind section 116.

Outside Vending

The selling or sampling of merchandise, food, beverage, tickets or other items on the property without written authorization by Tampa Bay Times Forum management is strictly prohibited.

Oversized Vehicles Parking

The 15-Minute Circle is located on Channelside Dr., East of Morgan St. This area is used as a drop-off and/or pick-up area for all guests attending an event at the Tampa Bay Times Forum. The left two (2) lanes are used as Valet lanes for all hockey games and some other events. Please call for valet availability for any event.

P

Parking

TBTF_Parking_2014.jpg

Parking: Parking is available in a variety of lots surrounding the Tampa Bay Times Forum. Prices will vary in each lot depending upon location and event. For best information on parking, click here for details and directions. Reserved and pre-paid parking is available for every event. To purchase and reserve your parking, contact the Tampa Bay Times Forum at 301-6500 or visit ticketmaster.com.

Bus Parking: Bus parking is available for every event. To reserve a spot please contact the security office at 813.301.6770. Location and prices can vary.

Limo Parking: Limo parking is available on a case-by-case basis. To reserve a spot, contact the security office at 813.301.6770.
 

Click here for detailed parking information, maps, directions and pricing

Pay Phones

There are no pay phones inside or outside the Tampa Bay Times Forum.

Phone Numbers

For a complete list of Tampa Bay Times Forum phone numbers, click here to access the Contact Us page. 

Playoff Priority

Full Season Ticket Members are guaranteed the same seats for the playoffs as they have for the regular season. 21-Game Plan is guaranteed playoff seating in the same seat location for 1st priority. 21-Game Plan is guaranteed to receive a similar seat location for 2nd priority. 10-Game Plan is guaranteed access to playoff tickets prior to the general public.

Pocket Schedules

Pocket Schedules including the full Tampa Bay Lightning schedule and basic pricing information are available at all Tampa Bay Times Forum sales information booths, McDonald’s® Ticket Office, Lakewood Ranch Client Services Lounge, Guest Services and Concierge desks.

Premium Seating

See “VIP Club,” “Chase Club” and “Executive Suites.”

Print-At-Home Ticket Delivery Method

See “My Bolts Nation Account” then “Ticket Reprint.”

Prohibited Items

To help ensure your safety, the Tampa Bay Times Forum and the Tampa Bay Lightning are preserving all current security measures. These procedures are designed to help our fans have a safe and enjoyable visit to our arena. We apologize for any inconvenience you may experience. Your safety is always our first concern.

The following items will not be allowed at Tampa Bay Times Forum events:

  • Large bags, backpacks or wrapped packages
  • Cameras meeting designated event standards will be permitted, but camera bags will not be permitted
  • Binoculars are permitted. Binocular bags are not permitted
  • Video or audio recording devices
  • Laser pointers
  • Weapons of any kind
  • Bottles, cans, or containers of any kind
  • Sharp objects, sticks or poles of any kind
  • Fireworks
  • Pepper spray or mace
  • Food or beverage items
  • Drugs or controlled substances
  • Chairs, folding chairs or any other type of individual chair for use
  • Wrapped gifts
  • Large banners or signs, banners or signs with objectionable language, banners or signs on a pole of any kind

Keep in mind, the Tampa Bay Times Forum will utilize a variety of search techniques at all entry points. Thank you for your cooperation.

Promenade Level

The Promenade Level, formerly referred to as the Plaza Level, is located on the third (3rd) floor of the Tampa Bay Times Forum.

Points of Interest:

  • Grand Entrance
  • Paradise Cove Brew Pub
  • Outback Steakhouse
  • Tampa Bay Sports inspired by Majestic
  • Tampa Bay Sports Store, Built by 47 Brand
  • Lightning Foundation
  • Guest Services

Promotional Items

For all upcoming promotions, check for updates on the Lightning website, as well as the Season Ticket Member weekly newsletter.

Protective Netting

Positioned at each end of the ice surface, the protective netting is designed to create a safer viewing experience for guests. However, even with the protective netting, pucks can still leave the ice surface and enter the stands.

Also see “In-Game Equipment.”

Public Address Paging

The best way to be contacted during an event at the Tampa Bay Times Forum is to set your cell phone to vibrate. We do not page guests during an event. Our Security Office can be contacted at 813.301.6770. Your section, row and seat number will be needed to contact you in the case of an emergency.

Publications

Lightning and Storm game programs are available for free at all home games at the Tampa Bay Times Forum. The Lightning also issues an annual glossy, full-color yearbook, which will be made available through the arena’s merchandise stores. The Tampa Bay Times Forum produces a weekly electronic newsletter available by email with all the latest concert, Lightning and Storm news. Fans can sign up at www.tampabaytimesforum.com. The Lightning also offers an electronic newsletter entitled “The Insider” that runs during their season. To sign up, click here.

Public Telephones

The Tampa Bay Times Forum does not have any public telephones.

Public Transportation

There is a cab stand located 1 block west of the arena between the Marriott Waterside and Embassy Suites Hotel. Cabs may also be found in our 15-minute circle after Channelside Drive is re-opened after an event.

Purchasing Tickets

Tampa Bay Times Forum tickets may be purchased at the following authorized points of purchase: 

  • In-person at the McDonald’s Ticket Office
  • At a Ticketmaster retail location
  • By calling Ticketmaster at 800.745.3000
  • Online at ticketmaster.com
  • At the ticket kiosk located off the West Plaza near the McDonald’s® Ticket Office

Q

Questions, Comments and Complaints

If you have any questions, comments or complaints, please call Client Services at 813.301.6800 or submit online through the "Contact Us" page (link). During games and events, you can go to Guest Services located across from section 101 or any Concierge desk.

R

Radio

You can catch all Tampa Bay Lightning games on the radio by tuning into AM 970 WFLA or by clicking the “Listen Live” button on the station’s website, 970wfla.com. To listen to all the Lightning action on the radio while you are inside the arena, tune in to 1620-AM. Ancillary Tampa Bay Lightning programming and team updates will be available on AM 620 WDAE and AM 1250 WHNZ during the 2013-14 season.

Join Phil Esposito and Matt Sammon as they broadcast from the Firestick Grille before every Lightning home game. The Lightning Radio Pregame Report starts 30 minutes before opening faceoff. Then after the game, join Matt and “The Chief” Bobby Taylor for postgame coverage at Paradise Cove Brew Pub behind section 106.

Recycling

The Tampa Bay Lightning Organization is dedicated to the sustainability of the environment of the Tampa Bay Area. Our mission is to make the Tampa Bay Area a better place to live, work and play for today’s and future generations. Our organization is committed to doing everything we can to reduce our environmental footprint and to encourage our fans to do the same in their homes. Together we will make a difference in the environment for today and tomorrow. Please ask any Tampa Bay Times Forum staff member where you can recycle your plastic bottles, aluminum cans, programs, etc.
 

Re-Entry Policy

The Tampa Bay Times Forum has a no re-entry policy. For emergencies and special exceptions please visit Guest Services located across from section 101.

Refunds or Exchanges

There are no refunds or exchanges on any tickets purchased for Tampa Bay Times Forum games or events. Tampa Bay Lightning ticket exchanges are available for Full and 21-Game Plan Season Ticket Members. See “Ticket Exchange Policy for Season Ticket Members” for more details.

Removal Policy

The Tampa Bay Times Forum reserves the right to remove any patron that is deemed disruptive and/or abusive to other patrons, staff, players and/or officials.

Renting the Tampa Bay Times Forum

See “Hosting an Event.”

Reporting Tampa Bay Times Forum Issues

Please notify any Guest Service team member if you need assistance with any matter. You may also visit Guest Services located across from Section 101.

Restaurants

See “Firestick Grill”

Restaurant Reservations

See “Firestick Grill”

Restrooms

Men’s and Women’s Restrooms are located at the following locations:

Promenade Level

  • 103 Men’s
  • 106 Men’s and Women’s
  • 110 Men’s and Women’s
  • 114 Women’s
  • 118 Men’s
  • 122 Men’s and Women’s
  • 126 Men’s and Women’s
  • 129 Women’s

Club Level

  • 203 Men’s and Women’s
  • 208 Family Restroom
  • 212 Men’s and Women’s

Terrace Level

  • 303 Men’s and Women’s
  • 306 Women’s
  • 311 Men’s
  • 314 Men’s and Women’s
  • 318 Men’s and Women’s
  • 321 Women’s
  • 326 Men’s
  • 328 Family Restroom
  • 329 Men’s and Women’s

Rink of Dreams

Rink of Dreams is your opportunity to play like the pros!

  • Skate on the Tampa Bay Lightning ice
  • Simulates an NHL game-day experience for you and your team
  • Includes tickets to a Lightning game later that night

For more information, or to book your team for Rink of Dreams, call Brian Boksen at 813.301.6704.

Rolling Thunder

The Tampa Bay Lightning are on the move. Follow our interactive mobile marketing unit as we travel around the state. Come visit our photo station and you could raise the Stanley Cup! For more information, or to request a Rolling Thunder appearance, click here

S

Schedule of Events

Check our website for the upcoming event schedule along with Ticketmaster.com to purchase tickets. Also, as a Season Ticket Member you will receive a weekly newsletter containing updates on future events.

Scoreboard Messaging

See “Annoucements.”

Searches

The Tampa Bay Times Forum will utilize a variety of search techniques at all entry points. Thank you for your cooperation. We hope you enjoy your visit to our building.

Season Tickets

The Tampa Bay Lightning offers a variety of season ticket packages. For more information on Tampa Bay Lightning season tickets visit TampaBayLightning.com and click on “Tickets” or call our Sales staff at 813.301.6600.

Season Ticket Member Benefits

Full Season Ticket Members

  • Continued use of replica home game jersey equipped with Blue Chip rewards technology that will allow a discount of 35% off all merchandise and 25% off all concessions purchased at all 2013-14 Tampa Bay Lightning home games.
  • Playoff Priority and Cheer Now, Pay Later
  • Advanced ticket ordering for Premium seats for concerts and events
  • Significant savings off individual game prices
  • Ticket Exchange Program access with the opportunity to "trade" games throughout the season

Half Season Ticket Members

  • A 10 percent discount on food and beverage
  • A 15 percent discount on merchandise
  • The opportunity to purchase 2013-14 Stanley Cup Playoff tickets before the general public
  • Ability to print and forward tickets through My Bolts Nation Account
  • Concert & Event ticket ordering opportunities
  • Ticket Exchange Program access with the opportunity to "trade" games throughout the season

10-Game Plan

  • The opportunity to purchase 2013-14 Stanley Cup Playoff tickets before the general public
  • Ability to print and forward tickets through My Bolts Nation Account
  • Ticket Exchange Program access with the opportunity to "trade" games throughout the season

Season Ticket Member (STM) Jersey

Full season ticket holders will have continued use of their replica home game jerseys equipped with a RFID microchip technology; that will allow a discount of 35% off all merchandise and 25% off all concessions purchased at the Tampa Bay Times Forum during all Tampa Bay Lightning games. Season Ticket Members who purchase a new full season package for the 2013-14 season will receive an equal number of jerseys as number of full season tickets, with a max of six. Lost or stolen jerseys will be replaced at a $150.00 fee. Please have the primary account member contact Client Services at 813.301.6800 or your Account Membership Executive to coordinate a replacement.

Seating Capacities

  • Hockey: 19,500
  • Arena Football: 15,000
  • Concert (End Stage): 13,000-15,000
  • Concert (Half House): 10,000

Seating Charts

See the "Seating Charts" page under "Events & Tickets" or click here

Seat Upgrade

Ticket holders can upgrade their game tickets (based on availability). Cost varies. Visit the McDonald’s Ticket Office to upgrade your tickets.

Security

The Tampa Bay Times Forum is committed to providing a safe and enjoyable experience for all of our guests. If you need assistance, please contact one of our Guest Service team members or you can visit Guest Services across from section 101.

Service Animals

All service animals are permitted in the Tampa Bay Times Forum.

Sled Hockey

See “Lightning Foundation.”

Smoking Policy

Smoking is not permitted inside the Tampa Bay Times Forum or on the Times Forum property except for in designated smoking areas. This policy includes tobacco and electronic cigarette devices.  Guests on the 100 and 300 Levels may use the smoking area on Ford Thunder Alley by taking the SW stair tower located across from sections 328 and 126 down to level 2 and go outside. Guests on the 200 Club Level or the IOA Executive Suite level may use the Heineken Lounge exterior smoking area across from section 212.  Guests on the East side of the building may also use the smoking area on the East Plaza by exiting out the glass doors across from section 112. 
 

Social Media

Want the latest team news or to connect with other fans? Follow us on Facebook, Twitter, Linked In, Instagram, Pinterest, YouTube and more. Click here to connect with us.

Sponsorship Opportunities

See “Corporate Partnerships.”

Standing

Standing on seats or in aisles is not permitted in the Tampa Bay Times Forum. We ask that you are courteous to everyone around you and do not block the view of other guests.

Strollers

Strollers are permitted in the Tampa Bay Times Forum. If you have a collapsible stroller you may fold it up and place it under your seat. If not, you can check in your stroller at Guest Services across from section 101.

Sweetbay Supermarket Taste of Inspirations

Sweetbay Supermarket “Taste of Inspirations” serves fresh sandwiches, salads and a variety of other delicatessen offerings. Located on the Promenade Level at section 108, the Club Level at section 218 and the Terrace Level at section 316.

T

Tag-A-Kid

In the unlikely event that you and your child are separated, Tag-A-Kid is there for you. Visit Guest Services across from section 101 prior to any Tampa Bay Times Forum event. A Guest Services attendant will put your name and your child’s seat location on a wristband for your child to wear. Should you become separated by your child, this information will help reunite you and your child as quickly as possible. The Tag-A-Kid Program is FREE and is available at all Tampa Bay Times Forum events.

Ticketmaster Phone Numbers

Ticketmaster: 800-745-3000
Ticketmaster customer service: 800-653-8000
 

Tampa Bay Lightning Insider

Can’t get enough about your Tampa Bay Lightning? Get all the Game Day info & lots more. Become a Lightning Insider today. To sign up, click here

Tampa Bay Lightning License Plates

See “Lightning Foundation.”

Tampa Bay Sports Store powered by Reebok

The all-new 4,500- square foot Tampa Bay Sports Store is now open at the Tampa Bay Times Forum. The Tampa Bay Sports Store is the official team merchandise store of the Tampa Bay Lightning and located to the right of the main staircase inside the McDonald's® Ticket Office.

Hours of operation are:

Monday through Friday - 9am to 5pm
Saturday – 9am-2pm
Sunday - Closed
Weekday games - 9am until conclusion of the game
Weekend games - 9am until conclusion of the game

HOURS MAY VARY ON EVENT DAYS. On days of sporting events the store is open until the conclusion of the sporting event. 

The Tampa Bay Sports Store inspired by Majestic is located at section 126 and opens during all Lightning home games. You can also purchase official Tampa Bay Lightning online from NHL.com.

Another merchandise option is the Tampa Bay Sports Store, Built by 47 Brand is located near sections 118/120 and is open during all Lightning games.

 

Tampa Bay Times

The Tampa Bay Times is the official newspaper of the Tampa Bay Lightning and their fans. To subscribe, call 877-THE-TIMES (877.843.8463).

Tampa Bay Times Forum Facts

The Tampa Bay Times Forum encompasses 670,000 square feet with three decks and seven separate levels. The building is 133 feet 10 inches in height and 493 feet in diameter. It contains 3,400 tons of steel, 30,000 cubic yards of concrete and 70,000 square feet of glass. The innovative design of the Tampa Bay Times Forum provides for 19,204 seats for NHL games, 20,500 seats for Basketball games and up to 21,500 seats for concerts and center stage events.

Taxis

For most events, taxis will be available in our 15-Minute Circle. There is also a taxi stand just west of the arena between the Marriott Waterside and Embassy Suites Downtown hotels.

Team Store

See “Tampa Bay Sports Store”

Television

Tampa Bay Lightning games will be broadcast throughout the Lightning television territory (TampaBay, Orlando, Sarasota, Jacksonville) on Sun Sports, which can be found on cable and satellite systems statewide. The veteran Lightning broadcast team of Rick Peckham and Bobby “the Chief” Taylor will call all the action while Paul Kennedy serves as rinkside reporter. Look for expert analysis from Bolts’ Stanley Cup Champions Dave Andreychuk and Chris Dingman before and after the games. Additionally, the NBC Sports Network will televise another 3 games nationally, including the entire state of Florida.

Additionally, the NBC Sports Network will televise another 3 games nationally, including the entire state of Florida. 

Text Alerts

Want to receive Tampa Bay Lightning Game Alerts, Scores, News, Contests, and Offers through your phone? Text BOLTS to 88222 to sign up.

ThunderBug

Lightning’s official mascot since 1992 and can always be spotted having fun with our fans at Bolts home games. When he’s not meeting & greeting fans on the plaza and roaming the stands & leading the crowd in cheers at hockey games, “Bug” can always be found representing the Lightning and bringing smiles to over 200 Bay Area community events annually – from charity events to school appearances, corporate events to private parties, and everything in-between.

If you’d like ThunderBug to strike at your next big event, please click here. To book ThunderBug at your event, you may also call the Tampa Bay Lightning at 813-301-6683.
 

ThunderBug’s Birthday Bash

Celebrate your birthday at a Tampa Bay Lightning Game. Multiple ticket package options are available for fans of all ages. The birthday guest will receive recognition on LightningVision during the game and a personalized birthday card and special gift. Packages start at 15 tickets and are subject to availability. For more information or to book your group, call Alison Goodman at 813.301.6683.

ThunderBug’s Kids Club, presented by Subway

Three membership level options, with benefits that can include one (1) complimentary ticket to a select Tampa Bay Lightning game, an official Kids Club t-shirt and other goodies, exclusive discounts for select Tampa Bay Lightning games, and much more! Thunderbug’s Kids Club is open to kids 14 and under. For more information, visit www.tampabaylightning.com/kidsclub or call 813-301-6877.

Ticket Exchange Policy for Season Ticket Members

The Tampa Bay Lightning Exchange Game Program allows Season Ticket Members the ability to exchange any future game tickets you do not plan on using..

2013-14 Tampa Bay Lightning Full Season Exchange Game Schedule

  • Full season in Promenade Corners/Ends, Club End zones and Terrace level
  • Twenty One Games to choose from
  • Tier for Tier
  • Maximum of 6 tickets per exchange game
  • Maximum of 12 exchange games

2013-14 Tampa Bay Lightning Half Season Exchange Game Schedule

  • All Half Season Ticket Members
  • Ten total games to choose from
  • Five games from each half season plan
  • Maximum of 6 tickets per exchange game
  • Maximum of 6 exchange games

2013-14 Tampa Bay Lightning Mini Season Exchange Game Schedule

  • All Ten Game (Mini Plan) Ticket Members
  • Four Games to choose from
  • One game from each mini plan
  • Maximum of 6 tickets per exchange game
  • Maximum of 3 exchange games

Please Note:

*48 hours before game rule on exchanges
*Have to exchange for a future game

Ticketing Procedures

The Tampa Bay Times Forum uses bar code scanning for ticket admissions. As a result, guests should purchase tickets from a Tampa Bay Times Forum licensed ticket seller, such as the McDonald’s Ticket Office, TampaBayLightning.com, all Ticketmaster retail locations, Ticketmaster by phone and Ticketmaster.com. Otherwise, you may be purchasing a ticket that is invalid and will be denied admission.

Ticketmaster Exchange Policy

No refunds or exchanges unless a Tampa Bay Times Forum event is postponed or canceled. If your tickets are lost, stolen, damaged or destroyed please contact Ticketmaster’s customer service line at 800.653.8000.

Ticketmaster Fees

Purchases through Ticketmaster.com, Ticketmaster phone or Ticketmaster retail outlets are subject to a Ticketmaster facility fee, convenience and facility fee.

Ticketmaster Phone Numbers

  • Ticketmaster: 800.745.3000
  • Ticketmaster Customer Service: 800.653.8000

Ticket Sales Information Booths

Tickets sales information booths are located behind section 101 on the Promenade Level and behind section 328 on the Terrace Level. Come to any one of these booth locations to speak with a sales representative.

Ticket Office

The McDonald’s Ticket Office is located on the West side of the Tampa Bay Times Forum. To reach the McDonald’s Ticket Office or if you have any questions regarding event information, call 813-301-2500 or email boxoffice@tampabaylightning.com.

Hours of Operation:

  • Game Days: 9am - 30 minutes after the game
  • Non-Game Days: Mon - Fri 9am – 5pm; Sat 9am – 2pm; Sun Closed

For more information, hours and contact numbers, click here

Ticket Scalping

Florida Law prohibits the reselling of tickets on Tampa Bay Times Forum property.

Ticket Stubs

Your ticket stub is proof that you are in possession of a valid ticket for the event you are attending. You may be asked to present your ticket stub to verify your seat location. In the event you lose your ticket stub, the ticket office may or may not be able to replace it.

U

Umbrellas

Umbrellas are permitted in the Tampa Bay Times Forum. They need to be closed and placed under your seat.

V

Video and Audio Equipment Policy

Video and audio recording equipment is not permitted in the Tampa Bay Times Forum unless otherwise stated for a specific event.

W

Weapons

No weapons of any kind are permitted in the Tampa Bay Times Forum. Licensed law enforcement officials attending the event as a guest are prohibited from carrying weapons.

Websites

Wheelchair Escorts

Need a little extra help getting to your seats? Our Guest Services staff will be happy to assist you. Whether it is traveling to your seat or back to your car in the 15-Minute Circle, Guest Services is there for you. Simply ask any guest services attendant for assistance.

Wheelchairs

See “Accessible Seating.”

Will Call

Will Call is located at the McDonald’s Ticket Office and is open during the same hours of operation. Please be prepared with a photo I.D. when picking up tickets from Will Call.

World of Beer

Draft selections will include; Guinness, Sweetwater 420, Angry Orchard Apple Crisp, Sea Dog Wild Blue, Cigar City Jai Alai, Widmer Hefeweizen, Carlsberg, Kona Big Wave, Pilsner Urquell, and Goose Island Honkers. Also offered will be an assortment of craft beers sold in 12 oz cans.

X

Y

Youth Hockey

See “Community Hockey Initiatives.”

Youth Hockey Camps

See “Community Hockey Initiatives.”

Z

Zingo

Zingo can get you home safely. Zingo is a service which will send a driver to drive you home in your own car. They place a small scooter in your trunk which they use to return to their office after dropping you off. If the patron’s destination is too far for the scooter, Zingo sends a car to pick up the driver. All you need to do is visit the Guest Services desk behind section 101 and we will help get you set up with a safe ride from Zingo.

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